Help Desk Engineer (Desktop Support Analyst)

Help Desk Engineer (Desktop Support Analyst)

Support

al. 29 Listopada 20, Kraków

NeoGames

Full-time
Permanent
Mid
Office

Tech stack

    Microsoft Office 365

    regular

    Linux

    regular

    Help Desk

    regular

    Windows Active Directory

    regular

    Azure Services

    nice to have

Job description

We are looking for a Help Desk, (tier 1) position to join our Neogames group corporate IT team.

As a Help Desk team member, you will be a part of the corporate IT Department which engages in all aspects of hardware, software, and infrastructure.


The main Technologies that you will work with are Microsoft-based workstations\laptops and servers.


Responsibilities:

  • Provide help desk support for all NeoGames group employees (1000+).
  • Support and troubleshoot hardware and software issues.
  • Assist with onboarding\offboarding and setup for new employees.
  • Support the company with different systems and applications


Requirements:

  • 1-2 years experience as a Help Desk.
  • Experience with Windows Active Directory and Azure environments.
  • Experience with Microsoft Office 365 software and administration.
  • Excellent problem-solving skills and with excellent customer service attitude.
  • Fast & self-learner, team player, organized and responsible, dynamic, and motivated.
  • Basic Linux knowledge.
  • Basic networking knowledge.
  • An understanding of information security, VPN Clients, and web filtering systems.
  • Proficiency in English and excellent communication skills.
  • Ability to work on Call 24/7.


What we offer:

  • High-level compensation on an employment contract and regular performance based salary and career development reviews;
  • Medical insurance (health), employee assistance program;
  • Paid vacation, holidays and sick leaves;
  • Multisport Card;
  • English classes with native speakers, trainings, conferences participation;
  • Referral program;
  • Team buildings, corporate events.
Published: 08.10.2024

Meet the company

NeoGames

Aristocrat Leisure Limited (ASX: ALL) is a global entertainment and content company where technology, creativity, and purpose meet. Headquartered in Sydney with 7,300+ teammates across 20+ locations, we build world-leading casino and mobile experiences—spanning electronic gaming machines, casino management systems, mobile games, and regulated online real-money gaming, including iLottery. Our three businesses—Aristocrat Gaming (regulated land-based), Product Madness (social casino), and Aristocrat Interactive (regulated online real-money gaming)—entertain millions every day.

Company profile
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