Senior Technical Client Services Specialist

As a Senior Technical Client Services Specialist reporting to Director - Client Managed Services, you’ll play a critical role in enhancing client experiences, and enabling global growth.

You’ll thrive in this position if you’re collaborative, data-driven, have a global mindset, and bring a passion for technology to a fast-paced, high-impact environment.

Key Responsibilities:

• Lead, mentor, and develop a high-performing team specializing in the Nasdaq/AxiomSL ControllerView platform.

• Establish the Polish team as a trusted offshore knowledge hub supporting multiple regions.

• Build and maintain strong, trust-based relationships with clients across portfolios.

• Oversee system upgrades, deployments, and quality assurance activities, including integration, regression, and UAT support.

• Troubleshoot and resolve complex client issues, ensuring timely and effective service delivery.

Required Qualifications:

• Proven years in a software engineering or software analyst role.

• Leadership skills, good interpersonal and communication skills.

• Solid understanding of relational database technologies (Oracle, PostgreS, SQL).

• Excellent interpersonal and communication skills.

• Fluency in English (spoken and written).

Preferred Qualifications:

• Proficiency in Databases, Java; knowledge of R or Python.

• ControllerView knowledge.

This position will be located in Wroclaw, Poland and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Benefits & Rewards:

We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work.

The annual gross base pay for this role is zł146,000 - zł285,000. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits:

• Competitive base salary  

• Annual bonus  

• Annual equity grant  

• Employee Stock Purchase Plan offering discounted company shares  

• Pension plan PPK  

• 6 additional days off per year  

• Extra vacation time based on tenure 

• Work from (almost) anywhere – up to 20 days/year  

• Paid time off to volunteer  

• Health insurance  

• 24/7 mental health support for you and your family  

• Global mentoring program  

• Unlimited access to e-learning platforms  

• Hybrid work setup  

• Modern and comfortable office work environment with fresh fruit, snacks, and weekly fika breaks

At Nasdaq, we use a structured job and career framework to make sure growth opportunities are clear and fair. The pay range you see reflects the full salary band for this job level, including room for progression over time. The actual offer will depend on factors like your skills, experience, qualifications, and location, and will fall within a portion of the posted range that’s appropriate for this role.  

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.