Head of Product
PM
Head of Product
Warszawa
Type of work
Undetermined
Experience
Senior
Employment Type
B2B
Operating mode
Remote
Tech stack
English
SaaS
Product Analysis
HotJar
UX
Job description
Online interview
Head of Product
NapoleonCat is a fast-growing social media management SaaS tool with customers in over 60 countries on all continents. We help businesses engage with and support their customers at scale in social media by integrating different platforms and automating (to a reasonable extent) most repetitive tasks. We are an official Facebook Marketing Partner. Our ambition is to become the leading social customer engagement tool for SMEs globally. As the Head of Product you will help us build a better... product (web and mobile) and our customers - grow their businesses more effectively, by making us understand how they really use NapoleonCat, what brings them the highest value and how it translates into our roadmap and aligns with our long-term strategy. You will lead the Product Team and closely cooperate with other members of the organization, reporting directly to the Board.
You will:
- own NapoleonCat’s product roadmap,
- collect user insights (qualitative and quantitative) and turn them into actionable knowledge driving company growth,
- conduct market research to determine current and future developments in the area of social media management and customer service software, including direct competitor analysis,
- work closely with your team on the design new product features and improvements, methods to analyze product performance and ways to make it more user friendly,
- communicate and educate entire organization on product developments to help them craft sales, marketing and customer support communications,
- constantly evaluate and improve product development and customer discovery processes,
- oversee the work and grow your team members currently consisting of a Product Manager, UX/UI Designer and Product Analyst.
Your skills:
- proven SaaS or e-commerce product management skills,
- strong UX background,
- ability to synthesize complex data into actionable insights and goals,
- critical thinking and decision-making skills to prioritize product development based on knowledge, not hunch,
- ability to set goals and work towards achieving them on time,
- focus on team growth and thoughtful leadership with clear goal setting and
- excellent communicator and negotiator,
- practical knowledge of tools product analysis and management tools (we use GA, Hotjar, Segment, Mixpanel, Productboard),
- good understanding of web technologies to help you find the common language with the tech team,
- practical knowledge of social media implementation in business as well as how their APIs work,
- English proficiency - you will talk to NapoleonCat’s users from around the world.
Your work environment and benefits:
- we will offer you a B2B contract with 26 days of paid vacation, private healthcare plan and self-development budget,
- you will participate in fast-paced development of a SaaS application used by hundreds of businesses around the world,
- we are a team of 25+ people working mostly remotely, with occasional team and company offline meetings in our Warsaw office,
- we try not to overdo with dailies, standups etc., and concentrate on getting the job done.
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