CRM Business Analysis

This position will report to the Vice President of Business System and participate in the responsibilities to support, maintain, and improve the Business Systems and Processes for MULTI PARTS and related companies.

Primary Duties

• Respond to internal information requests with thoughtful, concise, and accurate reports, data, and analysis using corporate provided tools such as Dynamics CRM, SSMS, SSRS, and MS Power BI.

• Perform internal data analysis tasks to understand trends, patterns, and insights as directed by management and timely collect and record KPI data.

• Assist with the implementation, documentation, and training of processes changes within the organization.

• Provide second-line support to internal users for the primary business ERP Systems (Exact Globe and MS Dynamics), EDI, Shipping, Business Intelligence, and other critical business software systems.

• Use the company ticketing and work tracking system to record and track work activities.

• Actively protect the data integrity and confidentiality of all MPS data and adhere to corporate information protection practices including access controls, data security, confidentiality, and anonymity.

Minimum Requirements

• 3-5 years experience working as a Business Analyst or related position

• Associates degree in a technical field of study or a high school diploma (or equivalent diploma) plus related work experience

• Certification is at least one technical area such as CompTIA, Microsoft, Amazon, or other qualified certification agency in a related area

• High level proficiency in using Excel to transform and model data.

• Experience using SQL or R to create reports in SQL Server Reporting Services, Power Bi, or equivalent

• General experience in ERP systems, business operations, and business processes.

• Strong written communication skills for creating clear process documents, reports, analysis, and presentations.

It is the expectation that all employees of MULTI PARTS to act in good faith and in the Company’s best interest while performing their duties.  This job description in no way states or implies that these are the only duties to be performed by this employee.  This position is required to follow all other instructions and other related duties as assigned by their manager and Executive Management.  MULTI PARTS reserves the right to update, revise or change this job description and related duties at any time.