Technical Support Engineer with German

Department Description

The Technical Support Operations (TSO) department supports a global customer base of multi-technology advanced two-way radio communications systems. These systems are the go-to technology for customers around the world who need clear, instant and reliable communications.

The systems cover Land Mobile Radio infrastructure and devices based on APCO/TETRA standards (for which Motorola Solutions are market leaders), our WAVE PTX family of LTE / Broadband PTT systems, as well as the expanding array of connected Smart Public Safety solutions. These are all expanding markets with high growth expected.

Job Description

• Key responsibilities of a Technical Support Engineer with German:
• As a member of our Technical Support team you will be the technical expert providing second line user support to a range of devices.  
• Your role will be to characterize, replicate and solve technical issues. You will have a physical lab at your disposal consisting of different types of devices that will help you troubleshoot and find solutions to technical challenges. 
• Some topics will be outside of your technical competency and you will work with different product and engineering groups to provide a solution to the customer. 
• Most of the customer issues are complex and they will require excellent analytical skills. You will support different radio communications technologies (e.g. TETRA, LTE), body-worn cameras and video solutions. You will use Kepner-Tregoe problem-solving methodology. 
• You will receive queries through our first line support and decide on channels to use in order to connect with the customer.
• You will work with a variety of verticals, mostly within governmental, but also commercial space and your fluency in English and German is a must (for example you  will support German Federal Police, UK Police and Public safety organizations in Norway and Austria to name a few).  
• Stay current on new and emerging technologies.
• It may happen that some issues cannot be resolved remotely and you will be required to travel to the client site (1-2 times per year). You also need to be prepared for on-call duty.
• You can develop within the TSO organization by learning different technologies, becoming a technical subject matter expert or choose a managerial path.

Basic Requirements

• As a Technical Support Engineer with German you will require:   
• Open and direct communication with excellent verbal and written skills in English and German
• Ability to understand the complexity of systems architecture
• Strong analytical mindset
• Minimum 3 years of experience in a Technical Support role 
• Project management experience with multiple projects completed involving multiple stakeholders
• Significant proactive contributor to customer knowledge and success via documentation creation and improvement
• 1 or more Intermediate Level Certification
• Degree in Engineering, Computer Science, Telecommunications or similar
• Experience in radio communications/telecommunication, practical knowledge of TETRA, LTE, Body Worn Cameras, DEMS, ITIL would be an asset

We offer:

• Trainings and broad development opportunities e.g within Continuous Talent Development program
• Opportunity to gain industry recognized certification e.g CompTIA, ITIL etc.
• Access to a vast range of on-line training, industry periodicals and e-books.
• Competitive salary package.
• Yearly salary increase (depends on individual performance)
• Yearly bonus (depends on company performance)
• PPE (Employee Pension Plan)
• Employee Stock Purchase Plan (ESPP)
• Strong team-oriented culture
• Comfortable work conditions (high class offices, parking space)
• Remote work possibility 
• Flexible working hours
• Volleyball field and grill place next to the office
• Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.
• MultiSport card or MultiKafeteria vouchers
• Private medical & dental coverage
• Life insurance