Product Owner

The Emergency Call Handling organization is responsible for SaaS solutions that provide telecommunicators and supervisors intelligence, flexibility and mobility to help save lives. Trusted by thousands, answering over 65% of all 9-1-1 calls in the US, our call handling software offers PSAPs proven technology that increases productivity and continually strengthens how our customers coordinate response, and exchange life-saving information.

The solutions we create apply exciting technologies such as geospatial visualization and analytics, high throughput communications, artificial intelligence, and numerous integrations with partner systems. To fulfill this mission, the Emergency Call Handling Product Management team orchestrates the full product lifecycle, from product definition, roadmap planning, defining required software development outcomes, product launch, and continuing innovation.

Job Description

Motorola’s Emergency Call Handling organization is seeking a passionate Product Owner to manage a backlog of 9-1-1 related product areas.

You will work within a culture that respects everyone while maintaining high standards for productivity and accountability. You will take pride in knowing your efforts help protect and save lives.

The selected candidate will be responsible for the ownership and managing of the backlog for their assigned product area, contribute to the product roadmap, and understand customer and market needs for the Emergency Call Handling products.

The product owner works in partnership with the product manager and relies on their knowledge and background to define features and backlog items with clear acceptance criteria, engage with assigned Engineering teams, and refine the backlog. The ability to deeply understand technical architecture, define engineering behind features, and translate high-level customer functional requirements into technical for development is a crucial skill. In addition, the ability to describe the impact of technical requirements on customers, non-technical sales, and support resources is a must.

This position will be responsible for filling an agile product owner role for a new Emergency Call Handling product. In this role, the product owner champions the needs of the user, customer, and other stakeholders throughout the development process to ensure that what is delivered meets the goals, objectives, and desired outcomes of the project. To be successful, one must manage multiple projects simultaneously, at various stages of their development, from idea to completed feature.

Responsibilities

1. Develop product requirements and contribute to the product roadmap that drives the company’s vision while ensuring the customer’s needs and pain-points are a priority
2. Responsible for building, editing, and maintaining the product area and team backlog, including features, user stories, defects, and research spikes
3. Transform technical necessities (like network connectivity, deployment modalities, platform’s operational excellence) into value-driven initiatives
4. Review and prioritize the backlog as part of the preparatory work for release and sprint planning, including coordination of dependencies with other POs
5. Involved in release planning, reviewing vision, and content presentations to assigned engineering team(s)
6. Collaborate with the team to detail user stories with acceptance criteria
7. Maintain the proper flow of features, user stories, and acceptance criteria in the backlog
8. Agree on accepted story completion, including validating that the story meets acceptance criteria and that it complies with the Definition of Done (DoD)
9. Understand the scope of needed research spikes and collaborate with Engineering to assist with decision-making and sequencing of the critical technological infrastructures
10. Negotiate with other product managers and your respective engineering teams to prioritize the work that maximizes customer value. We win together
11. Collaborate with the team and any other stakeholders

Basic Requirements

1. Bachelor's Degree
2. 3+ years of progressive experience in product ownership, product planning, product management, business analysis, or engineering

Desired Skills

1. A self-starter who is dedicated and demonstrates a knack for building great products
2. Humble. You know the best idea wins, no matter who’s idea it is and that there is no place for ego in a collaborative team.
3. A continuous learner who adapts quickly
4. An individual with a passion for excellence and a track record of high productivity.
5. Able to thrive in ambiguity and make qualitative judgments based on available information.
6. Willing to make and admit mistakes and course-correct accordingly.
7. Able to influence others to deliver results without having direct control over all participants.
8. Deeply curious and driven by a desire for continuous growth and learning.
9. Exceptionally organized with effective written and verbal communications skills; able to effectively communicate with technical and non-technical stakeholders
10. Understanding of product management and product ownership principles
11. Firm understanding of software design, user interaction, and user interface design
12. Deep technical knowledge of software development methodologies
13. Understands constraints and opportunities of Cloud, On-Premise and Hybrid deployment strategies
14. Understands the Core Networking Principles (TCP/IP, DNS, and HTTP/S protocols, network latency, bandwidth, and QoS)
15. Demonstrated experience defining product requirements related to network security, connectivity, and traffic management
16. Align with the enhanced focus on prioritizing and developing important aspects of mission-critical products, such as availability, reliability, and stability
17. Strong ability to take complex user requirements and distill them into a format that is intuitive and clear to developers as well as non-technical staff
18. Ability to research and analyze project requirements from various stakeholders
19. Build consensus among stakeholders
20. Ability to work independently and as part of a diverse team spread across multiple continents in a fast-moving environment
21. Ability to multi-task among various assignments
22. Agile, Scrum, Kanban experience
23. Experience utilizing product and project management tools such as Aha!, Jira, and DevOps is a plus

Above and Beyond:

1. Background in 9-1-1 operations, Computer Aided Dispatch or related public safety fields
2. Background in software development for 9-1-1 or similar environments, especially high-volume call taking, response dispatch, and situational awareness.