IT Administrator

Description: We are looking for an IT Administrator to support our internal infrastructure and ensure smooth day-to-day operations across the company. This role is focused mainly on IT administration and user support, while experience in security-related tasks will be considered a strong plus.

You will work closely with employees across the organization, helping to maintain hardware, software, user access, and internal systems, while also supporting selected security and compliance activities.

Requirements:

• Strong problem-solving skills with a focus on high-quality customer service

• Experience in an IT department within a support or security-focused team is a plus

• Proficient knowledge of Windows and macOS operating systems

• Familiarity with VLAN, IPsec, SSL VPN, and WiFi administration

• Experience with hardware configuration and troubleshooting

• Ability to manage user accounts, permissions, and IT assets

Nice to have:

• Experience in information security or cybersecurity-related tasks

•  Familiarity with AWS, GitHub, Jira, or Bitwarden

• Knowledge of ISO 27001 / ISO 9001 standards

Your responsibilities:

IT Support and Administration:

• Configure and maintain laptops, including OS installation and standard Montrose setup

• Manage hardware maintenance, such as battery replacements and RAM upgrades

• Provide technical troubleshooting for hardware and software issues

• Manage the configuration of mobile devices and tablets

• Provide recommendations for new device orders based on organizational needs

Identity & Access Management (IAM):

• Administer user accounts and permissions across key platforms: Google Workspace, Jira, Bitwarden, AWS, and GitHub

• Manage access for AI tools such as Claude (including Claude Code), ChatGPT (including Codex), and Cursor

• Maintain comprehensive digital documentation of the organization's hardware and software inventory

ISO Compliance and Quality Management:

• Serve as a core member of the ISO team with a deep understanding of ISO 27001 and ISO 9001 standards

• Act as the designated ISO Security Officer for the firm

• Conduct internal ISO audits and participate actively in external audit processes

Network and Infrastructure:

• Oversee WiFi network maintenance and perform network monitoring

• Monitor and troubleshoot network-related issues 

Security & Compliance 

• Support administration of security tools and endpoint protection software

• Assist with security audits and access reviews

• Participate in ISO-related processes and internal audits

• Help maintain security best practices across the organization

Operational Support:

• Conduct on-site and remote onboarding/offboarding processes

• Prepare equipment and access for new joiners 

• Support office access management and other operational IT tasks 

We offer:

• Interesting, challenging and exciting work with international teams,

• Team events,

• Necessary equipment to work,

• Food:

  • Breakfasts,

  • Lunches delivered from Kraków’s restaurants every day,

  • A fridge full of food and snacks,

  • A selection of beverages, including the best coffee money can buy,

  • Basically, you can order anything you like to eat or drink in the office,

• Health

  • Private medical insurance,

  • We will sponsor any sport/fitness activity you choose,

  • Air-conditioning.

• Flexible working hours.

• Training.

  • We will pay for conferences and training classes that you want to attend,

  • Internal talks and hackathons,

  • English lessons,

  • Read a book initiative. (ask us about it at the interview :))

• The chillout area:

  • Comfortable bean bags,

  • Therapy balls,

  • PlayStation 4 + games,

  • Nintendo Switch + games,

  • Stretching area, including shower,

  • Indoor bike parking place.