Technical Support Consultant

About Medius

Medius is a global company that provides cloud-based that helps businesses manage their invoices and payments more easily. The company provides software that automates tasks like approving invoices, tracking expenses or paying suppliers.

Medius's solutions are used by over 500,000 unique users across 116 countries, highlighting its extensive global reach and the widespread adoption of its spend management tools.

The company employs over 750 people and serves more than 4,000 customers worldwide. These customers collectively manage over $200 billion in spending each year using Medius's solutions.

Our values

• Connect: We believe in the power of people, both individually and collectively. Our success is driven by respect and understanding, with a shared commitment to empowering finance teams of the future.
• Question: We embrace challenges and value diverse perspectives. By questioning and collaborating, we unlock better solutions and continuously innovate.
• Own: We are proactive, decisive, and committed to delivering results. We anticipate customer needs and follow through, earning their trust to focus on what they do best.

The Technical Support Consultant – Medius Pay role is a key position within our support team. Currently, the existing Medius Pay support team is based in the US, but to ensure better coverage for European time zones, we are expanding the team and looking for a candidate to join our Kraków office.

This role follows a hybrid work model, requiring two days per week in the office. Working hours are split between 08:00–16:00 for part of the week and 12:00–20:00 for the other half to align with both European and US business hours.

As part of the Medius Pay support team, you will work closely with our US colleagues and the development team in Kraków, providing support for payment processes across Europe and the US (ACH, wire transfers, checks, virtual cards). You will also collaborate with R&D, 1st line Support, and Consulting teams to resolve complex technical issues and enhance our systems and processes.

What you will be doing:

• Troubleshooting technical and non-technical issues within Payment area escalated to our team from other departments or identified by internal monitoring tools
• Supporting customers, partners and consultants in solving technical issues, providing clear, timely and detailed explanations, and ensuring stakeholders’ satisfaction
• Staying up-to-date with new technologies, tools, and features relevant to our work to resolve issues efficiently and provide ongoing product improvements
• Maintaining clear and thorough documentation of support cases, resolutions, and any relevant technical information to improve future troubleshooting and knowledge sharing within the team

What we are looking for:

• Previous experience with payments domain would be appreciated
• Familiarity with distributed systems
• Willingness to learn new tools and technologies as part of ongoing personal and professional growth
• Proficiency in both Polish and English (spoken and written), as the role involves communication with an international team and customers
• A solid general understanding of technology and comfort with working in technical environments
• Experience working with SQL, XML, and JSON
• Strong analytical mindset with the ability to identify root causes of technical problems
• Ability to solve complex problems and provide clear, actionable solutions
• A keen eye for detail, especially when diagnosing technical issues
• A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support

What we offer:

• Freedom to choose between B2B or UoP
• Support for professional development through a variety of initiatives to foster growth and clear career progression within a dynamic global culture
• Additional 1 day off for your birthday (B-Day)
• Multikafeteria program, private healthcare (LuxMed), life insurance
• Integration Parties (Summer Party, Xmas Party, Game Board Party, and other spontaneous events)
• Team building budget
• Hybrid working model
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Ready to take the leap? Apply today and help us redefine cloud-based solutions!