ITSM / ServiceNow Functional Specialist
Admin
ITSM / ServiceNow Functional Specialist
Wrocław
Type of work
Undetermined
Experience
Senior
Employment Type
B2B
Operating mode
Remote
Tech stack
Change Management
English
Demand management
release management
Job description
Online interview
Area / Scope:
Demand To Deploy (D2D):
Demand To Deploy (D2D):
- Demand Management
- Release Management
- Change Management
The mission for the ITSM/ServiceNow Functional specialist is to be a recognized expert in the area, recognized for excellent knowledge and practical experience of the area in scope
Responsibilities:
- Investigate Business needs and requirements
- Define Change Request proposals and Functionality Specifications
- Propose prioritization of Change Requests
- Contribute in development, maintenance and improvement of the Processes/Practices and Methods incl related Tools, to reach the required IT Service Management performance and capabilities in the comapny's IT Community.
- Contribute in defining, planning & execution of User Acceptance Test (UAT)
- Provide Support, e.g. coaching and training, on how to practically use processes/practices, methods and tools in day-to-day work
- Develop, Maintain and Provide relevant user documentation and work instructions.
- Develop, Maintain and Provide training material and training/coaching sessions based on needs and requests
Competence needed:
- Documented understanding of ITIL Best Practices and ServiceNow
- Knowledge/understanding, and proven practical experience, in specifying ServiceNow functionality specification
- Understanding of the criticality of the information used in the process
- Dedication to increasing IT Service delivery quality and effectiveness
- Good pedagogical skills and enjoying support, coaching, and training.
- Excellent communication and presentation skills and capability of managing stakeholders
- Complete proficiency in English is a requirement
Our offer:
- B2B cooperation via Experis
- Many development opportunities and access to modern technology
- Medicover
- Multisport Card
- Life insurance and many more
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