ITSM / ServiceNow Functional Specialist

Admin

Wrocław, Wrocław

ManpowerGroup

Undetermined

B2B

Senior

Remote

9 789 - 10 255 USD

Net per month - B2B

Tech stack

Change Management

advanced

English

advanced

Demand management

advanced

release management

advanced

Job description

Area / Scope:

Demand To Deploy (D2D):

Demand Management
Release Management
Change Management

The mission for the ITSM/ServiceNow Functional specialist is to be a recognized expert in the area, recognized for excellent knowledge and practical experience of the area in scope

Responsibilities:

Investigate Business needs and requirements
Define Change Request proposals and Functionality Specifications
Propose prioritization of Change Requests
Contribute in development, maintenance and improvement of the Processes/Practices and Methods incl related Tools, to reach the required IT Service Management performance and capabilities in the comapny's IT Community.
Contribute in defining, planning & execution of User Acceptance Test (UAT)
Provide Support, e.g. coaching and training, on how to practically use processes/practices, methods and tools in day-to-day work
Develop, Maintain and Provide relevant user documentation and work instructions.
Develop, Maintain and Provide training material and training/coaching sessions based on needs and requests

Competence needed:

Documented understanding of ITIL Best Practices and ServiceNow
Knowledge/understanding, and proven practical experience, in specifying ServiceNow functionality specification
Understanding of the criticality of the information used in the process
Dedication to increasing IT Service delivery quality and effectiveness
Good pedagogical skills and enjoying support, coaching, and training.
Excellent communication and presentation skills and capability of managing stakeholders
Complete proficiency in English is a requirement

Our offer: