GenAI Engineer – ServiceNow

At Madiff, we connect top IT talent with cutting-edge companies through remote Agile teams and nearshore outsourcing. With operations in Poland, Portugal, France, and the UK, we specialize in AI, DevOps, and Cybersecurity – supporting industries like Telecom, Banking, and Hi-Tech.

Are you a ServiceNow Engineer with proven expertise in Now Assist and AI-driven integrations? Would you like to join a large-scale GenAI programme, helping deliver production-ready AI features across ServiceNow platforms?

We are looking for GenAI Engineers – ServiceNow to join an exciting long-term engagement.

Responsibilities:

• Build and tune Now Assist Skills, Agents and Virtual Agent flows

• Implement Flow Designer flows, IntegrationHub spokes and scripted REST APIs

• Integrate ServiceNow with RAG pipelines, LLM providers and vector databases securely

• Create prompt templates, context management and basic prompt-tuning controls

• Implement telemetry, error handling and logging for AI components

• Support UAT, production rollout and post-deployment stabilisation

• Produce technical documentation, test artefacts and runbooks

What we are looking for:

• 4+ years of ServiceNow development with hands-on Now Assist Skills / Agent implementations

• Strong JavaScript / Glide API skills plus experience with Flow Designer and IntegrationHub

• Proven experience integrating ServiceNow with external APIs and RAG/vector stores

• Solid understanding of secure integration patterns (OAuth2, certificate management)

• Ability to translate business processes into ServiceNow flows and deliver working prototypes quickly

• ServiceNow certifications are a plus

What we offer:

• Fully remote work set-up

• Comprehensive medical care

• Long-term opportunity to shape GenAI adoption in highly regulated, high-impact industries