Application Support Specialist - BI

Lyreco Advantage

Gdańsk

Type of work

Undetermined

Experience

Mid

Employment Type

B2B, Permanent

Operating mode

Office

Tech stack

Power BI

regular

QlikView

nice to have

Job description

Online interview

Application Support Specialist - Business Intelligence

As an Application Support Specialist in BI team you will be the link between the users of reporting solutions and the BI developers. You’ll analyse questions coming from users related to reporting tools, provide support regarding reports’ functionalities, you’ll recognize issues, change requests and suggest improvements.

You will closely work with BI developers, Product Owners and reports’ users from various departments and locations.

You will test all tools before their implementation.

Responsibilities:

Give advice and support users in their requests related to reporting solutions
Analyse and set priority on all user requests
Check if the solution matches the request
Escalate (when needed) incidents to the other IT departments and make sure that incidents are properly managed.
Test new reporting applications and accuracy of bug corrections
Proactively suggest changes in order to improve the system/process
Manage communication with users

Qualifications and skills:

Problem-solving and analytical skills
Knowledge of Power BI or Qlikview is a plus
Team player, able to work effectively with various reports end users, but also to work independently (if needed), to contribute to the overall team success
Autonomy and good organizational skills
Curiosity and good learning ability is essential
Ability to lead root cause investigations and analysis
Fluency in written and spoken English

Joining Lyreco means:

Working in an international, distribution company (25 countries, 18 languages, 3 central hubs).
Processes based on Scrum/Agile first approach.
High quality of delivered software - we are creating, extending and maintaining the solution in-house.
Ownership and proactive approach during daily software development activities.
Using recent technologies like Kubernetes, Docker, Kafka as well as proven ones .NET Core, Java, Python, JavaScript.
Being open to innovations – as a market leader we are innovative to stay on top.
Strategic thinking – as a profitable company we are focusing on both short term and long term challenges and opportunities.
Investing in our people – we have proven experience of internal growth of our employees – expert and managerial path.

Benefits (contract of employment):

Sharing the costs of sports activities
Sharing the costs of foreign language classes and professional training
Private medical care
Life insurance
Holiday funds
Christmas gifts

What we offer:

Flexible working time (we start between 7-9 and work 8 hours respectively)
Hybrid work (3 days office, 2 days remote)

We are a part of Lyreco – a leading distributor of workplace products and solutions in Europe and around the world. We operate as Lyreco Group with Central Competence Services (IT, eCommerce, Customer Experience, Merchandising, Supply Chain Planning and Finance) in France, Poland and The Netherlands.

Altogether, driven by our common strive for passion, excellence, respect and agility, we are constantly looking to innovate and evolve so that our employees, customers and business continue to grow and develop. We believe in a culture that inspires our employees to be the best they can be. Through a perfect blend of people, technology and our corporate social responsibility strategy, we commit to deliver a Great Working Day for all.