Technical Product Operations Specialist (EDM SaaS)

About Lukka

Lukka is the leading institutional-grade provider of crypto asset data and software, trusted by investment firms, fund administrators, and enterprises worldwide. Our Enterprise Data Management (EDM) SaaS platform powers mission-critical workflows, enabling customers to integrate, standardize, and reconcile digital asset data at scale.

As part of our expanding Poland-based Technical Operations team, you’ll work directly on supporting the EDM SaaS platform, ensuring smooth daily operations, customer success, and scalable processes.

The Role

We are looking for a Technical Product Operations Specialist to support Lukka’s Enterprise Data Management SaaS platform. This is a hands-on role at the intersection of product, operations, and customer success, requiring strong technical skills (SQL, Excel), adaptability, and customer-facing confidence.

You’ll help troubleshoot, streamline, and optimize EDM workflows while working closely with global teams in the US and Poland. This is a great fit for someone with a startup mindset who’s excited about fintech, SaaS, and digital assets.

Responsibilities

• Support daily operations of the Enterprise Data Management SaaS platform, ensuring customer environments are running smoothly.

• Collaborate with Product Managers, Engineering, and Customer Success to resolve customer-facing issues.

• Use SQL and Excel to extract, validate, and troubleshoot EDM data workflows.

• Leverage AI tools to automate and optimize operations, and improve customer support efficiency.

• Assist with CRM workflows (Salesforce, HubSpot, or similar) to manage customer cases and communication.

• Act as a customer-facing point of contact, helping clients resolve issues, explain workflows and help train client staff.

• Document processes, highlight recurring issues, and contribute to scaling the Poland operations team.

• Take ownership in a startup-style environment — from data analysis to customer calls — and be flexible with shifting priorities.

Requirements

• 3–5 years of experience in technical product operations, SaaS support, or related roles, ideally in enterprise SaaS, fintech, or data platforms.

• SQL knowledge (able to query, validate, and troubleshoot relational data).

• Strong Excel skills (formulas, pivots, lookups, reconciliation).

• Experience using AI tools (e.g., ChatGPT, automation scripts, or similar) to streamline workflows.

• Strong English communication skills — both technical explanation and customer-facing discussions.

• Comfortable managing customer conversations, including escalations, with professionalism.

• Startup mindset: thrives in fast-paced, high-accountability environments.

• CRM platform experience (Salesforce, HubSpot, or equivalent) is a plus.

• Background in crypto, fintech, or data management software is preferred but not required.

What We Offer

• Opportunity to work directly on enterprise SaaS for digital assets, an industry-leading product.

• Exposure to both technical problem-solving and customer-facing challenges.

• A growing Poland-based team with direct collaboration across US and global stakeholders.

• Startup-style culture where your impact is visible every day.