Service Desk Manager
New
Support
Type of work
Full-time
Experience
Senior
Employment Type
B2B
Operating mode
Remote
Link Group
Hundreds of IT opportunities are waiting for you—let’s make it happen! Since 2016, our team of tech enthusiasts has been building exceptional IT teams for Fortune 500 companies and startups worldwide. Join impactful projects in BFSI, CPG, Industrial, and Life Sciences & Healthcare industries. Work with cutting-edge technologies like Cloud, Business Intelligence, Data, and SAP. Unlock your potential, grow your skills, and collaborate with top global clients. Ready for your next big career move? Let’s link with us!
Tech stack
IT Support
ITIL
Job description
Online interview
Requirements:
- Experience in the banking sector.
- At least 5 years of experience in IT Service Desk or IT service management, including a minimum of 2 years in a managerial role.
- Excellent command of English (minimum B2/C1 level).
- Proficiency in Italian will be a significant advantage.
- Familiarity with ITIL processes and tools (ITIL certification is a plus).
- Proven experience in team management, prioritizing tickets, and optimizing customer support processes.
Responsibilities:
- Collaborate closely with the customer, acting as the primary point of contact for all inquiries and ensuring effective communication.
- Generate detailed service reports and efficiently manage the service budget.
- Partner with the Expert team to oversee service delivery, aligning priorities with the customer’s business requirements.
- Address critical situations promptly, developing and implementing preventative strategies to avoid recurrence.
- Lead the management of issues and problems, ensuring swift identification, documentation, and resolution.
15 120 - 21 000 PLN
Net/month - B2B
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