Salesforce Customer Support
New
Support
Type of work
Full-time
Experience
Junior
Employment Type
B2B
Operating mode
Remote
Link Group
Hundreds of IT opportunities are waiting for you—let’s make it happen! Since 2016, our team of tech enthusiasts has been building exceptional IT teams for Fortune 500 companies and startups worldwide. Join impactful projects in BFSI, CPG, Industrial, and Life Sciences & Healthcare industries. Work with cutting-edge technologies like Cloud, Business Intelligence, Data, and SAP. Unlock your potential, grow your skills, and collaborate with top global clients. Ready for your next big career move? Let’s link with us!
Tech stack
Customer Support
English
Salesforce
CPQ
Job description
Key Responsibilities
- Salesforce CRM & CPQ Expertise:
- Utilize Salesforce CRM to manage opportunities effectively.
- Use Salesforce CPQ for quoting, BOM (Bill of Materials) management, and pricing.
- Process Improvement:
- Identify gaps and inconsistencies in the tool stack and resolve them through manual interventions.
- Document and highlight current-state process gaps to drive improvement initiatives.
- Cross-Functional Collaboration:
- Coordinate with sellers to understand customer requirements and validate BOM and product configurations with the product team.
- Facilitate discussions across functions with a consultative approach.
- BOM Configuration & Pricing:
- Manage BOM configurations and ensure accuracy.
- Develop pricing based on the established price book.
- Adaptability:
- Quickly ramp up and adapt to changes in Deal Desk and Configure Price and Quote processes.
Required Skills
- Experience supporting sales teams with solution selling and bundle management.
- Proficiency in Salesforce CRM and Salesforce CPQ.
- Strong problem-solving and analytical skills.
- Ability to document processes and highlight areas for improvement.
- Excellent coordination and communication skills to align with sales, customers, and product teams.
3 380 - 4 345 USD
Net/month - B2B
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