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  • L1 Service Desk English + Italian + French

    L1 Service Desk English + Italian + French

    Warszawa
    Type of work
    Full-time
    Experience
    Mid
    Employment Type
    B2B
    Operating mode
    Remote
    Link Group

    Link Group

    Hundreds of IT opportunities are waiting for you—let’s make it happen! Since 2016, our team of tech enthusiasts has been building exceptional IT teams for Fortune 500 companies and startups worldwide. Join impactful projects in BFSI, CPG, Industrial, and Life Sciences & Healthcare industries. Work with cutting-edge technologies like Cloud, Business Intelligence, Data, and SAP. Unlock your potential, grow your skills, and collaborate with top global clients. Ready for your next big career move? Let’s link with us!

    Company profile

    Tech stack

      IT Support

      advanced

      Active Directory

      advanced

      TCP/IP

      regular

    Job description

    Online interview

    Important Information:

    Priority to candidates who speak a EnglisH + German + French - 8 hours per day between 7am-8pm GMT times (based on language resource’s shift time will vary).


    For example: If candidate is based out of Portugal and supporting German language, candidate is supposed to work in Germany hours-

    Portuguese bank holidays that occur on a weekday must be covered



    Role Description Skills:

    • 2-7 Yrs of experience in Service Desk/Technical Support - L1.
    • Provide support through Calls, Emails, and self-service tickets. 8 hours per day between 7am-8pm GMT times (based on language resource’s shift time will vary).
    • For example: If candidate is based out of Portugal and supporting German language, candidate is supposed to work in Germany hours
    • Excellent communication and customer service skills to support Global customers.
    • Experience with advanced Active Directory, O365, software installation, Printers, and other standard applications.
    • Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
    • Good knowledge of ticketing systems (e.g., ServiceNow).
    • Strong problem-solving and troubleshooting skills.
    • Ability to work independently and as part of a team in a fast-paced environment.
    • Excellent communication skills, both verbal and written, with the ability to explain technical issues to non-technical users.
    • Strong customer service orientation with a focus on user satisfaction.
    • Ability to manage time effectively and prioritize tasks based on urgency.

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