Application Management & Support Analyst

Role Overview: We are looking for an experienced Application Management & Support Analyst to provide technical assistance and support for various internal applications. This role requires strong problem-solving skills, customer service focus, and a proactive attitude towards process improvement. You will be responsible for monitoring systems, diagnosing issues, and assisting end-users while maintaining communication with tool vendors.

Key Responsibilities:

• Technical Support: Provide Level 1 & 2 technical support for internal applications such as Asana, Miro, GitHub, Power Apps, and Power Automate.
• Incident Management: Monitor systems, diagnose issues, and troubleshoot problems to ensure smooth operation of applications.
• Customer Service: Respond to inquiries and assist end-users in resolving application-related challenges.
• Vendor Management: Coordinate and maintain communication with tool vendors for issue resolution and updates.
• Process Enhancement: Continuously seek ways to improve processes and support methods, particularly in cross-charging and application support.

Skills and Qualifications:

• Experience: Proven experience in providing application support.
• Technical Knowledge: Basic understanding of Azure Entra ID.
• Excel & Reporting: Proficiency in Excel for reporting and data management.
• Adaptability: Willingness to learn and quickly adapt to new technologies and tools.

What We Look For: We are seeking a motivated individual who excels in a dynamic environment, demonstrates problem-solving skills, and is customer-oriented. You should be comfortable working across different teams and be proactive in improving processes while maintaining high service standards.