Process analyst

Lalafo is venture capital funded and has been operating since 2015 in Central Asia, Ukraine, Serbia, and now Poland. Lalafo is a winner of the Noah Startup Competition in Berlin. Lalafo plate can be found on the wall of fame of Ukrainian startups by Lift99 Kyiv Hub.

Our product is a marketplace used by a whopping 3.5 million people every month. You can access it on mobile and the web, but most of our users are on Android.

We’re on the lookout for a skilled Process Analyst. By mapping and understanding processes through modeling (BPMN), the process analyst provides a clear, standardized view of how processes operate. This visibility is essential for pinpointing inefficiencies and ensuring consistent execution across teams.

Tasks for a new employee

• Process Modelling
• Map and document key business processes using modeling standards (e.g., BPMN).
• Engage with stakeholders to gain a comprehensive understanding of workflows, objectives, and bottlenecks.
• Regularly update process models to reflect changes and improvements.
• Cross-Process Modeling
• Develop and integrate cross-functional process models to highlight interactions and dependencies.
• Identify and map process interdependencies, ensuring seamless handoffs and reducing cross-functional inefficiencies.
• Collaborate with other teams to align and standardize processes where feasible.
• Metrics Selection
• Identify key performance indicators (KPIs), SLA for each process, such as waste and value measures.
• Work with stakeholders to ensure selected metrics align with organizational goals and provide meaningful insights.
• Dashboard Creation
• Design and implement dashboards to visualize selected KPIs and process performance data.
• Ensure dashboards are user-friendly and accessible to relevant stakeholders.
• Regularly update dashboard content to reflect process changes or new metrics.
• Process Assessment
• Conduct regular assessments to evaluate process efficiency and effectiveness.
• Gather and analyze data on process performance, identifying opportunities for improvement.
• Provide qualitative insights based on observations and stakeholder feedback.
• Daily Metrics Monitoring
• Track process SLAs daily to identify early signs of inefficiencies or deviations.
• Maintain a log of daily metrics to spot trends and proactively address potential issues.
• Communicate any immediate concerns to relevant team members or stakeholders.
• Anomalies Registration
• Record and categorize any anomalies or unexpected events within processes.
• Anomalies Management
• Investigate registered anomalies to understand causes and impacts.
• Collaborate with teams to develop and implement corrective actions.
• Monitor the resolution process and track improvements or recurrence.
• Weekly Process Review (WPR) Data Preparation
• Gather and prepare data on process performance, recent anomalies, and corrective actions.
• Summarize key insights for weekly process review meetings.
• Ensure data is accurate, relevant, and presented clearly for stakeholders.
• Execution Reporting (Including Weekly Business Review — WBR)
• Compile and present reports on process execution, including successes, challenges, and any ongoing initiatives.
• Provide a regular update on process improvements and their impact on KPIs.
• Contribute insights and data during Weekly Business Reviews as needed.
• Insights Generation
• Analyze process data and trends to generate actionable insights for continuous improvement.
• Identify and communicate patterns in inefficiencies, bottlenecks, and resource utilization.
• Provide recommendations to enhance process performance and reduce waste.
• Experiment Analysis
• Evaluate the results of process improvement experiments to understand their impact.
• Compare baseline performance data to post-experiment data, highlighting any changes.
• Document findings, lessons learned, and suggestions for scaling successful experiments.

Requirements:

• Documentation-Based Modeling: Uses technical documentation to develop accurate process models.
• Process Modeling: Models processes using BPMN and integrates cross-process flows using mathematical modelling.
• Metrics Selection and Dashboards: Selects metrics, builds dashboards in Tableau/Superset, and performs statistical analysis.
• Process Optimization: Applies Lean/Kaizen for efficiency, using root cause methods (5 Whys, Fishbone e.g).
• Anomaly Management: Logs and manages anomalies in Jira, with adaptable templates.
• Documentation & Standards: Maintains detailed process and event standards documentation.

What We Offer

• Competitive salary and benefits.
• Opportunities for growth and advancement.
• A dynamic, innovation-driven team.
• A culture that values data-driven decision-making.

Ready to join our team? We’d love to hear from you!