Incident Officer

KRUK is a team with passion, therefore we are looking for committed people for whom work is above all pleasure and satisfaction. We create a friendly working environment in which employees have the opportunity to improve their professional qualifications through participation in training courses and ambitious projects (including international ones).

Incident Officer

Our responsibilities:

availability incident management process:

• defining, agreeing and implementing the availability incident management process;
• adjusting the incident management process as required to ensure its effectiveness;

monitoring and reporting:

• monitoring and regular reporting of system availability time, including the construction and tracking of indicators;
• logging all incidents and their resolution to see if there are recurring malfunctions;
• communicating with upper management if major issues are found in the IT systems;

improving accessibility:

• prioritizing incidents according to their urgency and influence on the business;
• collaborating with the incident management teams to ensure:

- service is restored as soon as possible;

- outages reports have been properly prepared;

• making decisions related to switching to secondary / backup data centers;
• monitoring and reporting remedial actions that follows from outage reports;
• managing projects related to increasing accessibility.

Our requirements:

• bachelor's degree in information technology, engineering, or a related field.
• at least three years' experience working in IT service management, or a similar role.;
• experience working with monitoring software such as SolarWinds, Zabbix, and Nagios;
• knowledge of IT service management practices including ITIL and COBIT;
• strong problem solving, analytical, and time management skills;
• excellent organizational skills and ability to collaborate with team members;
• ability to analyze a high volume of technical data and work in a fast-paced environment;
• very good command of English (at least B2 level) and fluent polish

We offer:

• Employment based on an employment contract
• Flexible working hours
• Possibility of remote work
• Attractive benefits package for employees: free private medical care: Luxmed, participation in Multisport card cost, additional benefits adapted to your needs within the cafeteria system, employee insurance on favourable terms
• Opportunity to develop in local and international structures of the KRUK Group
• Parking for bicycles and cars
• There is a possibility of employment under a B2B contract.