Helpdesk Specialist

Location: Wrocław / Hybrid (2 days remote / 3 days on-site)

We don't need a "reboot-assistant." We need a tech-savvy Engineer who takes ownership of our entire workplace ecosystem. From configuring policies to hardware deep-dives and mentoring junior colleagues – you will be the heart of our technical reliability.

🛠️ Your Daily Impact:

• Systems & Automation: Managing our Windows and macOS fleet via Intune/Jamf. You’ll test OS rollouts and create software packages that just work.

• Hardware Lab: You’re not afraid of a screwdriver. Replacing batteries, upgrading SSDs, and ensuring our conference rooms look and act like 2026 (flawless cable management & connectivity).

• User Experience: Supporting on-site and remote users. You’re the first point of contact, but you solve complex issues, not just the easy ones.

• Knowledge Sharing: You’ll act as a mentor for our junior personnel, helping them level up their troubleshooting skills.

• Lifecycle Management: Ordering, provisioning, and decommissioning hardware. You own the fleet from "unboxing" to "reselling."

Your Tech DNA:

• Experience: 2-3+ years in IT Support / Help Desk (ideally in a fast-paced environment).

• OS Mastery: Strong Windows 10/11 admin skills and at least macOS power-user/admin experience.

• Infrastructure: Solid understanding of M365 (AD/Azure/Intune) and general networking (you know what a VLAN is, even if you don't have a CCNA yet).

• Problem-solving: You’re a "detective." You don’t stop at "it works now"; you want to know why it broke.

• Communication: English at a B2 level (it’s our daily language).

• Vibe: You are customer-oriented but tech-driven. You understand that IT exists to make people’s work easier.

Why you’ll love working with us:

• Autonomy: Minimal micromanagement. We trust your expertise and give you space to manage your tasks.

• Hybrid Freedom: After onboarding, enjoy at least 3 days a week from home. Daze in the office are for hardware and team syncs.

• Growth: Access to e-learning, language apps, and a culture that encourages learning (technical & soft skills).

• Health & Wellbeing: Private medical care, Multisport, and a dedicated Wellbeing Program.

• The Office: Ergonomic workstations and a supportive, friendly atmosphere where team events actually feel like fun.

Ready to take ownership of our IT workspace? Apply now!