Salesforce Business Analyst

About the Role

Kevin Edward is looking for an experienced Salesforce Business Analyst to join our team and contribute to impactful projects within the banking domain. As a key player in our team, you will bridge the gap between business needs and technical solutions, leveraging your Salesforce expertise to deliver tailored solutions.

Key Responsibilities

• Collaborate with stakeholders to gather, analyse, and document business requirements.
• Design and optimize Salesforce solutions for Sales Cloud, Service Cloud, and Financial Services Cloud (preferred).
• Configure and customize Salesforce to meet business needs.
• Develop process maps, user stories, and technical specifications aligned with the banking domain.
• Ensure compliance with banking regulations (e.g., KYC, AML, GDPR) and implement security best practices.
• Facilitate communication between technical teams and business users.
• Conduct training sessions and provide support for end-users.
• Work within Agile teams to ensure timely delivery of high-quality solutions.

Qualifications

• Education:
• Bachelor’s degree in Business, Information Technology, or a related field.
• Experience:
• Minimum 5+ years as a Salesforce Business Analyst, with a focus on the banking sector.
• Strong experience with Salesforce configuration and customization.
• Expertise in requirements gathering, process mapping, and user story creation.
• Salesforce Knowledge:
• In-depth knowledge of Sales Cloud and Service Cloud.
• Familiarity with Financial Services Cloud (preferred).
• Salesforce certifications (e.g., Salesforce Certified Administrator, Business Analyst, or Financial Services Cloud Consultant) are highly valued.
• Skills & Competencies:
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a collaborative team.
• Additional Expertise:
• Knowledge of banking regulations, compliance requirements, and best practices in security.
• Experience working in Agile environments with relevant tools.