NET application support engineer

We are seeking a proactive and skilled .NET Full Stack Support Engineer with fluency in Polish and English to provide L1 and L2 application support, assist in resolving technical issues, and ensure a seamless experience for business users. The ideal candidate will quickly ramp up on existing applications, effectively manage incidents and service requests, and possess excellent technical troubleshooting and communication skills.

Key Responsibilities:

• Communicate fluently in Polish and English with business users and stakeholders.
• Rapidly gain application knowledge and transition effectively from existing team members.
• Provide L1 and L2 support for incidents, service requests, and enhancements.
• Perform root cause analysis (RCA) for technical issues and implement remediation plans.
• Analyze, troubleshoot, and resolve .NET full stack application issues.
• Interact with clients and end-users to manage expectations and deliver timely resolutions.
• Coordinate with internal teams and third-party vendors to meet business needs.
• Handle ticket triage and manage third-party software upgrade coordination.
• Identify and suggest operational improvements to support lead or regional tower lead.
• Maintain and support CI/CD pipelines and automated deployment tools.
• Assist in QA activities, including test data creation and test execution.