Java Support Lead

Join a leading global workforce solutions company as a Java Support Lead, overseeing the day-to-day support and operations of country-based IT applications. This role offers a unique opportunity to lead and manage the Operate Team supporting one of our key European locations, ensuring high availability, performance, and business continuity for critical enterprise systems.

Key Responsibilities:

• Lead and manage the Java application support team handling L1, L2, and L3 tickets.
• Oversee the day-to-day operations of production support, ensuring SLA adherence and timely issue resolution.
• Serve as the primary point of contact for stakeholders and business users; conduct weekly/monthly status reporting (WSR/MSR).
• Manage incident, change, and problem management processes in alignment with ITIL best practices.
• Ensure the successful execution of Disaster Recovery (DR) and Business Continuity Planning (BCP).
• Coordinate and drive root cause analysis (RCA) and resolution of complex technical issues.
• Lead risk management, including identifying, mitigating, and escalating risks as appropriate.
• Work closely with cross-functional teams including development, QA, infrastructure, and business teams.
• Maintain a strong relationship with business stakeholders, ensuring transparent communication and proactive issue handling.
• Ensure compliance, documentation, and knowledge management across the support lifecycle.

Required Skills & Experience:

• 6+ years of experience in Java application support, with at least 2 years in a leadership or team management role.
• Strong technical expertise in Java/J2EE and Oracle databases.
• Proficient in Unix/Linux environments with solid troubleshooting skills.
• Solid understanding and implementation experience with ITIL processes.
• Proven experience in stakeholder engagement, reporting, and risk management.
• Demonstrated success in leading teams, managing performance, and driving service improvements.
• Hands-on experience with WSR (Weekly Status Reports) and MSR (Monthly Status Reports).
• Experience with Disaster Recovery and Business Continuity planning and execution.
• Fluent in Polish and strong communication skills in English (written and spoken).