IT Support & Operations Specialist

Do you want to be the person who keeps a busy office running smoothly; the person's colleagues turn to when something isn't working, and the one who makes sure it rarely breaks in the first place? Keepit is looking for an Onsite IT Support & Operations Specialist to become the go-to IT presence in our growing Kraków office.

About the role

This is a hands-on role where your impact is immediate and visible. You'll be the face of IT for the Kraków office. The person who unboxes a new hire's laptop on Monday morning, untangles a meeting room setup before a client call, and walks over to a colleague's desk to solve a problem in real time. You're part of a broader Internal IT team, but locally you own the day-to-day experience.

If you like work that is practical, people-facing, and has a clear scope, where you can see the result of what you do every single day, this role was designed for you.

Responsibilities

Your day will revolve around keeping our people productive and our office technology running.

Here's what that looks like:

• Set up and prepare laptops and peripherals so new hires are ready to go from day one

• Provide face-to-face support at colleagues' desks, troubleshooting Windows and macOS issues, docks, monitors, headsets, and cables

• Own the meeting room tech: make sure screens, cameras, and conferencing tools work before every important call

• Manage hardware inventory, coordinate replacements, and keep track of what's deployed where

• Handle first-line support tickets for hardware, operating systems, and standard applications

• Support desk moves, office reconfigurations, and new equipment rollouts as the team grows

• Coordinate with vendors and internal teams to resolve issues that go beyond first-line troubleshooting

• Follow and improve defined IT processes and escalation paths so nothing falls through the cracks

About you

You don't need a long CV you need the right instincts and a solid foundation:

• Hands-on experience in onsite IT support or an internal IT team

• Confident troubleshooting across both Windows and macOS

• A natural ability to explain technical things to non-technical people patiently and clearly

• Comfortable working independently and managing your own priorities in a busy office

• A pragmatic, get-it-done mindset; you'd rather fix the problem than debate the theory

Even better if you have

• Experience supporting a growing or fast-paced office environment

• Familiarity with Microsoft 365 user administration & MDM solutions

• Hands-on experience with meeting room AV and video conferencing equipment

• Exposure to ticket-based support workflows (Jira, Freshdesk, or similar)

About us

At Keepit, we're building the leading SaaS platform for cloud data protection. More than 18,000 companies worldwide trust us to safeguard their data across Microsoft 365, Google Workspace, Salesforce, and more, protecting them from everything from ransomware to simple accidents. Our Kraków office sits in the heart of the city center and is home to a fast-growing team of specialists who are shaping the future of data security.

As we collaborate across locations, English is our primary language. Please submit your CV in English to support the review process.

We offer

• Official employment – Umowa o pracę contract

• 4 additional working days of vacation leave per full calendar year 

• 3 days of internal sick leave without a doctor`s note 

• Health and Life Insurance

• Employee Capital Plan (PPK)  

• Multisport card compensation  

• Coverage of professional training sessions, meetups, etc.

• English-speaking club with native speakers 

• Polish language classes

• Internet and Glasses reimbursement

• Cosy office in Krakow city centre (Długa, 72) with beverages, fruit, and cookies 

• Winter and summer parties, events, team-buildings 

We kindly ask you not to provide us with any sensitive categories of personal data when applying for a job with us.

We kindly ask you not to provide us with any sensitive categories of personal data when applying for a job with us. When applying for the vacancy, Keepit will process your personal data, and therefore we recommend that you also read our privacy policy, which describes our processing of personal data and your rights as a data subject.

If you notice any misconduct or irregularities that fall within the scope of our whistleblowing procedure, please click here to report them.