Cloud Operations Engineer II
DevOps
Cloud Operations Engineer II
Katowice
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Remote
Tech stack
Linux
AWS
Job description
Job Description
The Cloud Operations Engineer II is a part of the global Cloud Operations team within Cloud & Delivery and works with other Cloud Operations Engineers, SysAdmins, Security Operations Engineers and other departments such as Support and Customer Success. In this role they provide installation, monitoring, tuning, backup, recovery, and issue resolution for the Linux-based cloud infrastructure used in delivering Jamf technologies and services to our customers. All Cloud Operations Engineers are responsible for maintaining operation of the environment in accordance with processes, procedures that support our Security, Compliance requirements as well as our service level agreements.
Responsibilities:
- Respond, acknowledge, resolve and successfully close alerts.
- Work cases (service requests) that support our customers needs for such things as scheduled maintenance, upgrades, IP white listing, Product Issue workarounds, etc.
- Participate in patching, mass upgrades and other planned maintenance activities.
- Monitor Linux system, database, and network performance to detect problems early and respond within an SLA.
- Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA.
- Monitor software and network security on team managed servers and networks.
- Configure and maintain server auditing and network monitoring tools.
- Develop and implement performance tuning steps for application, system, and network configurations.
- Provide solutions and direction to customer issues via phone or email in a timely and professional manner.
- Maintain and expand technical documentation of processes and procedures.
- Follow our processes and procedures, follow up on any compliance related needs related to your work which may also include providing evidence for our annual compliance audits.
- Participate in a 24x7 on-call rotation.
- Participate in system administration duties for cloud-based server infrastructure.
- Perform light programming/scripting tasks in Bash, PHP, and Python.
- Some rotational duties within Cloud Operations Engineering may be assigned as appropriate depending on business needs and skill set.
- Develop and maintain an advanced level of knowledge of Jamf products.
- Other duties and special projects as assigned.
Skills & Requirements
- 4 years / Bachelor's Degree, although a combination of relevant experience and education may be considered.
- 2-4 years of experience in an IT operations environment (required).
- 2-4 years of experience working with Linux/Unix command line interfaces, including shell scripting (required).
- General Experience managing priorities and responding effectively to emergent incidents both independently and with a team (required).
- 2-4 years of Systems Administration experience, on any platform (preferred).
- Amazon Web Services experience (preferred).
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