ServiceNow Developer (CSM module)

Join us, and help develop solutions based on ServiceNow.

Opportunity with the possibility to work 100% remotely!

​​​​​​​As a ServiceNow Developer - CMS module, you will be working for our client, a leading provider of innovative digital solutions, focusing on enhancing their customer service management capabilities. You'll play a crucial role in designing and implementing robust ServiceNow CSM solutions, ensuring seamless integration with other modules and external systems. Your expertise will bridge the gap between business needs and technical implementation, driving efficiency and improving customer satisfaction. You'll be responsible for translating complex requirements into well-structured, scalable solutions, and providing technical leadership to the development team, ensuring alignment with project goals and timelines.

Your main responsibilities:

• Design and implementation of ServiceNow CSM solutions
• Collaborate with stakeholders to gather and analyze requirements
• Develop and maintain the product backlog/roadmap for CSM
• Ensure alignment with business goals and objectives
• Provide technical guidance and support to the development team
• Define/adjust to requirements of integration with other ServiceNow modules and third-party systems based on specific use cases
• Build Low Level Design Documentation and estimate the implementation
• Manage upgrades, including document review, awareness sessions, impact analysis, and testing

You're ideal for this role if you have:

• Proficiency in the ServiceNow platform and CSM module (valid CSA & CSM CIS)
• Ability to translate business requirements into technical specifications and solution architecture
• Proven experience in designing and creating LLD documentation for ServiceNow CSM solution architecture
• Strong understanding of customer service processes and ServiceNow best practices
• Excellent communication and stakeholder management skills
• Experience with Agile methodologies and project management
• Documented experience/proficiency in designing and implementing Virtual Agents topics
• Experience with integration of ServiceNow with other modules
• Ability to perform impact analysis of ServiceNow upgrades
• Ability to estimate implementation time of developed solutions

We offer you:

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people.

The offer includes:

• Stable and long-term cooperation with very good conditions 
• Enhance your skills and develop your expertise in the financial industry
• Work on the most strategic projects available in the market
• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
• Participate in Social Events, training, and work in an international environment
• Access to attractive Medical Package
• Access to Multisport Program
• Access to Pluralsight
• Flexible hours & remote work

You can report violations in accordance with ITDS’s Whistleblower Procedure available here.

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #6775