Operations Engineer (Audit, Regulatory, Compliance) 💥

Join us, and keep operations running smoothly with precision and care!

Kraków - based opportunity with hybrid work model (3 days/week in the office).

As an Operations Engineer, you will be working for our client, a global financial institution focused on delivering operational excellence across customer service and support functions. You are helping to ensure compliance, risk control, and the continual improvement of internal processes that serve high-value clients. Your role is pivotal in maintaining audit standards, generating management information, and supporting governance through strong data handling and reporting. Operating in a dynamic, process-driven environment, you are collaborating with cross-functional teams to uphold efficiency, accuracy, and exceptional service quality.

Your main responsibilities:

• Producing, analysing, and interpreting Management Information (MI) for business insights

• Maintaining the highest standards in audit, compliance, and internal control processes

• Completing and updating data requirements such as timesheets and leave requests

• Performing root cause analysis and assessing business risk and client impact

• Handling stakeholder ad hoc requests, reports, and service escalations

• Reviewing and updating procedural documents on a regular basis

• Conducting end-of-day checks and ensuring process quality standards are met

• Supporting staff development through feedback, coaching, and training

• Contributing to ongoing process improvements and implementation of procedural changes

• Building professional relationships with business partners to identify service improvement areas

You're ideal for this role if you have:

• Experience working with Management Information (MI) and operational data analysis

• Strong knowledge of audit, compliance, and regulatory standards

• Excellent attention to detail and commitment to process accuracy

• Strong communication and interpersonal skills for engaging stakeholders

• Ability to perform quality checks and ensure adherence to service standards

• Experience completing reports and handling time-sensitive operational tasks

• Understanding of operational risk assessment and mitigation

• Ability to work under pressure and meet productivity targets

• Commitment to fair treatment of customers and market integrity

• Passion for service excellence and process efficiency

It is a strong plus if you have:

• Experience with root cause analysis in service operations

• Familiarity with financial services compliance frameworks

• Background in training or mentoring team members

• Knowledge of internal governance and control reporting practices

We offer you:

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious and driven people. The offer includes:

• Stable and long-term cooperation with very good conditions

• Enhance your skills and develop your expertise in the financial industry

• Work on the most strategic projects available in the market

• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years

• Participation in Social Events, training, and work in an international environment

• Access to an attractive Medical Package

• Access to Multisport Program

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Internal job ID #7484

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