Mid-Level Infrastructure & Service Operations Engineer – IT & DevOps

Unleash the Power of Infrastructure — Drive Innovation in IT & DevOps!

Krakow-based opportunity with hybrid work model (up to 3 days remote).

As a Mid-Level Infrastructure & Service Operations Engineer, you will be working for our client, a leader in IT and digital solutions. You will play a crucial role in maintaining the operational excellence of their infrastructure, ensuring seamless service delivery, and supporting their mission to deliver reliable and resilient software solutions. This is a unique opportunity to contribute to cutting-edge IT operations and automation initiatives, fostering your career growth within a dynamic environment.

Your main responsibilities:

• Ensure the operational stability, integrity, and availability of products and services supported by the team.
• Maintain high data quality and compliance within Service Management systems and adhere to relevant standards and controls.
• Support incident and change management processes by identifying, resolving, and communicating issues effectively.
• Collaborate with stakeholders to communicate impact, expectations, and upcoming changes.
• Ensure service resilience, availability, and recovery objectives are met across all software solutions.
• Implement engineering changes focused on enhancing customer experience and system performance.
• Develop, deploy, and automate infrastructure changes to meet load, security, performance, and resilience requirements.
• Drive automation of build, testing, and deployment processes to ensure high-quality, predictable outcomes.
• Monitor systems proactively and support initiatives to improve service quality and stability.
• Stay informed about current tools and technologies related to GO&A.

You're ideal for this role if you have:

• 3+ years of experience in an engineering or infrastructure support role.
• Fluent English communication skills.
• Proven experience in incident and change management processes.
• Hands-on experience with JIRA, T-SQL/SQL, Linux, and Bash scripting.

It is a strong plus if you have: (optional)

• Experience with Smart Forms Designer or Kofax.
• Knowledge of Venafi – Certificate management.
• JavaScript skills.
• Fluency in French.
• DevOps methodologies and toolsets.

Language Required for the role:

• Fluent English.

Eligibility to work in this role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER
Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.