Microsoft Dynamics Support

Unleash Your Expertise in Corporate Support — Drive Seamless Systems and Elevate Customer Experience!

Krakow-based opportunity with hybrid work model.

As a Mid-Level Microsoft Dynamics Support Analyst, you will be working for our client, a global leader in enterprise technology solutions. Your role is pivotal in delivering robust production support for Microsoft Dynamics products, ensuring operational excellence and continuous improvement to meet business demands worldwide.

Your main responsibilities:

• Provide production support for PB Microsoft Dynamics products globally, ensuring minimal downtime and optimal performance.

• Analyze incident reports, diagnose system issues, and collaborate with development teams to implement effective solutions.

• Manage incidents and problem records using ServiceNow, coordinating resolution workflows efficiently.

• Support ongoing technical and process improvements in collaboration with Support teams, DevOps, and SRE personnel.

• Respond promptly to system alerts and execute necessary actions to maintain stability.

• Assist with weekend releases, system maintenance, and off-hours support as required.

You're ideal for this role if you have:

• At least 3 years of experience in IT support or related roles within enterprise environments.

• Strong knowledge of Microsoft Dynamics, AWS, Azure, Java, Linux, Oracle, or similar databases.

• Experience managing incident, problem records, and change requests in ServiceNow or similar platforms.

• Solid background in IT support, DevOps, SRE, or IT Service Management.

• Ability to work effectively in a team and demonstrate risk awareness, including issue mitigation and control.

• A curious mindset with a desire to understand root causes and improve systems.

It is a strong plus if you have:

• Prior experience working within banking or financial services, especially with HSBC or similar organizations.

• Knowledge of GSD/ServiceNow platform functionalities.

• Familiarity with organizational processes within large enterprises.

Language Required for the role:

• Fluent English communication skills are essential.

Eligibility for the role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER

Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

We offer you 

At ITDS, you will work on innovative and impactful technology projects for international companies across multiple industries in Europe and beyond. We create an environment for ambitious, driven professionals who want to grow, deliver value, and build their careers in modern IT and digital transformation. 

Our offer includes: 

• Stable and long-term cooperation with attractive conditions 

• Opportunities to develop your technical expertise across various industries and technologies 

• The chance to work on high-impact, strategic IT and digital transformation projects 

• A clear career path and the opportunity to grow quickly by contributing to diverse client initiatives over time 

• International environment, knowledge sharing, social events, and training opportunities 

• Access to an attractive medical package 

• Access to the Multisport program 

• Access to learning platforms such as Pluralsight 

• Flexible working hours and remote work options