L1 Support Analyst (2+ Years Experience)

Be the First Line of Support in a Global Banking Environment!

Warsaw - Śródmieście - hybrid work model - 3 day/week in the office

As a L1 Support Analyst you will be working for our client, a global financial services leader providing innovative solutions to millions of customers worldwide. You will be part of a dynamic team supporting a wide portfolio of business-critical applications, ensuring their stability, compliance, and smooth operation. This role involves close collaboration with application managers and users, focusing on incident management, release coordination, and troubleshooting. You will play a key role in maintaining production environments healthy and secure, while continuously enhancing operational efficiency.

Your main responsibilities:

• Perform L1 production support activities for a portfolio of applications

• Manage and process L1 PROD incidents related to supported applications

• Maintain the PROD incident queue with focus on timely resolution

• Provide technical and business support for users and application managers

• Coordinate application PROD releases, testing and deployment into production

• Conduct continuity of business testing and support infrastructure maintenance

• Perform post-release checkouts after application releases and updates

• Develop and maintain accurate technical support documentation

• Analyze applications to identify risks, vulnerabilities and security issues

You're ideal for this role if you have:

• Around 2 years of experience in application production support or development

• Knowledge of the software development lifecycle

• Basic understanding of technology platforms and infrastructure (Win/Linux/Weblogic/Websphere/SQL/Oracle/MQ/NDM)

• Understanding of information security aspects

• Experience working as part of a project team in Waterfall or Agile environments

• Ability to plan and organize workload effectively

• Basic business knowledge or understanding of financial markets and products

• Strong troubleshooting and analytical skills

• Excellent communication and collaboration abilities

• Fluency in English