IT Support Specialist

Unleash your technical expertise — empower banking innovation through seamless IT support!
Warsaw-based opportunity with hybrid work model.

As a Mid-Level IT Support Specialist, you will be working for our client, a leading force in online banking services. You will play a vital role in maintaining and troubleshooting critical IT systems, ensuring smooth digital banking experiences for millions of users. Join us to be at the forefront of fintech innovation, with opportunities to grow and develop your skills in a dynamic environment.

Your main responsibilities:

• Provide technical support for MS Windows, MS365, Exchange, and other Microsoft tools/software.

• Manage and troubleshoot computer systems and technical devices to ensure operational excellence.

• Address issues related to internet technology, networking, mobile devices (Android), and security protocols.

• Learn and apply new knowledge rapidly, particularly in AI and machine learning areas.

• Communicate clearly and professionally with clients, maintaining a friendly, solution-oriented approach.

• Work collaboratively within a support team to deliver efficient service.

• Document and track customer interactions and technical issues systematically.

• Participate in a rotating shift system to ensure 24/7 support coverage.

You're ideal for this role if you have:

• Minimum of 3 years of experience in a similar IT support role.

• Strong knowledge of MS Windows, MS365, Exchange, and other MS tools/software.

• Hands-on experience or genuine interest in AI and machine learning.

• Advanced technical skills in managing and troubleshooting computers and devices.

• Good understanding of internet technology, networking, mobile (Android), and security matters.

• Ability to learn quickly and expand your technical expertise continuously.

• Clear diction and excellent client-facing communication skills.

• Proficiency in Polish language.

• Willingness to work in a rotating shift system.

It is a strong plus if you have:

• Familiarity with Jira and Confluence.

• Previous experience in customer service or user support.

Language Required for the role:

• Polish — excellent command required.

• English — at a communicative level.

Eligibility for the role:

• Only candidates with an existing legal right to work in Europe will be considered for this role.

#MAKEYourCareerBETTER
Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

We offer you: 

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people. The offer includes: 

• Stable and long-term cooperation with very good conditions. 

• Enhance your skills and develop your expertise in various industries. 

• Work on the most strategic projects available in the market. 

• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years. 

• Participate in Social Events, training, and work in an international environment. 

• Access to attractive Medical Package. 

• Access to Multisport Program. 

• Access to Pluralsight. 

• Flexible hours & remote work. 

You can report violations in accordance with ITDS’s Whistleblower Procedure available here. 

Ref. number  
8968