IT Helpdesk Specialist

Warsaw or Kraków-based opportunity!

Working hours:

Warsaw - 7:00 - 18:00. on-duty 18:00 - 22:00 when needed during working days and 7:00 - 22:00 during bank holidays and weekends

Cracow - 7:00 - 17:30 on-duty 18:00 - 22:00 when needed during working days and 7:00 - 22:00 during bank holidays and weekends

As an IT Helpdesk Specialist, you will be working for our client, a leading company in the media and entertainment sector, providing technical support to end users. You will serve as the first point of contact for users experiencing IT-related issues, ensuring quick and efficient resolution within established SLAs. You will collaborate closely with cybersecurity teams, service technicians, and second and third-line support to continuously improve IT services and provide an optimal user experience.

Your main responsibilities:

• Provide technical support to end users for software, hardware, and network issues
• Maintain IT security standards in collaboration with cybersecurity teams
• Troubleshoot and resolve IT incidents and service requests according to SLAs
• Manage user rights and groups within Active Directory
• Plan and implement software and hardware update policies
• Support specialized IT systems as part of first-line Helpdesk support
• Prepare, configure, and secure IT equipment and accessories
• Manage IT inventory, including hardware, software licenses, and accessories
• Assist users both remotely and on-site in Warsaw and Kraków

You're ideal for this role if you have:

• 3+ years of experience in an IT Helpdesk or technical support role
• Strong troubleshooting skills in Windows operating systems and common software applications
• Familiarity with ISO 9001, ISO 27001, or equivalent industry certifications
• Experience managing user accounts and permissions in Active Directory
• Familiarity with ITIL framework and incident management processes
• Ability to diagnose and resolve LAN and WiFi connectivity issues
• Experience working with IT security policies and best practices
• Experience collaborating with external vendors for hardware and software support
• Willingness to continuously improve IT support processes and contribute to knowledge base development
• Strong communication skills in Polish and English

We offer you:

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people.

The offer includes:

• Stable and long-term cooperation with very good conditions 
• Enhance your skills and develop your expertise in the financial industry
• Work on the most strategic projects available in the market
• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
• Participate in Social Events, training, and work in an international environment
• Access to attractive Medical Package
• Access to Multisport Program
• Access to Pluralsight
• Flexible hours & remote work

Internal job number #6434