CRM and Personalization Specialist

Unleash the power of personalized customer engagement — shape the future of data-driven marketing!

Warszawa-based opportunity with hybrid work model (3 days in-office, 2 days remote)

As a CRM and Personalization Specialist, you will be working for our client, a leader in innovative customer engagement solutions within the financial sector. Your expertise will drive sophisticated campaigns, crafting tailored experiences that elevate client relationships and foster brand loyalty. Join us to innovate at the intersection of data and personalization, unlocking new potentials in customer communication.

Your main responsibilities:

• Design and optimize advanced personalization processes to increase customer engagement.

• Develop communication strategies tailored to customer needs, based on data insights, and implement them within CRM systems (SAS CI Studio or Pega CDH).

• Prepare requirements and specifications for system modifications, conduct solution analysis, and execute testing for real-time personalization features.

• Collaborate with teams to ensure seamless integration and performance of personalization campaigns.

You're ideal for this role if you have:

• Minimum of 2 years of experience in deploying data-driven campaigns, preferably in banking or financial services.

• Advanced knowledge of SAS CI Studio or Pega CDH.

• Solid proficiency with MS SQL and relational databases.

• Good communication skills in Polish (spoken and written).

• Ability to think analytically and work independently while maintaining high-quality standards.

It is a strong plus if you have:

• Knowledge of SAS 4GL.

• Additional certifications in CRM or related fields.

Language Required for the role:

• Communicative proficiency in Polish (minimum B2 level).

• Good command of written and spoken English.

Eligibility to work on this role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER
Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

We offer you: 

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people. The offer includes: 

• Stable and long-term cooperation with very good conditions. 

• Enhance your skills and develop your expertise in various industries. 

• Work on the most strategic projects available in the market. 

• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years. 

• Participate in Social Events, training, and work in an international environment. 

• Access to attractive Medical Package. 

• Access to Multisport Program. 

• Access to Pluralsight. 

• Flexible hours & remote work. 

You can report violations in accordance with ITDS’s Whistleblower Procedure available here. 

Ref. number  8997