Automation Business Analyst

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location:  Warsaw

Language:  English

Fixted term

Main purpose of the position:

The Automation Business Analyst serves as the central point of contact for all automation use cases, ensuring that business processes are properly understood, optimized, and prepared for stable automation. The role focuses on identifying and analyzing business requirements, improving processes to enhance efficiency, and translating business needs into clear documentation for development teams. It involves overseeing the end‑to‑end lifecycle of automation—from idea assessment through testing—to ensure solutions are accurate, business‑aligned, and error‑free. The position also supports global knowledge sharing by engaging the Automation Community, promoting best practices, and fostering collaboration across teams. Additionally, the Analyst is expected to maintain strong stakeholder engagement, ensuring smooth cooperation between business users, SMEs, and developers to deliver high‑quality automation outcomes.

What you’ll do:

• Design and test Automation solutions

• Analyse Automation solutions for optimal performance and business correctness

• Knowledge sharing of Automation products and best practices

• Engage RPA Community and its users

• Collaborate with stakeholders and developers to ensure deliveries

Who you’ll work with:

• Business users providing process knowledge and Process owners

• Automation Developers

• Cross‑functional delivery teams

Key qualifications:

• Similar experience / position held in global or large companies

• Sufficient understanding and experience of business, operations and its processes to develop automation solution

• Ability to prepare Process Definition Documentation (PDD) and translate business requirements into guidelines for developers.

• Strong written and verbal communication skills in English

• Analytical thinking and good problem-solving ability

Personal skills you excel:

• Communication skills – clearly conveying complex processes to business stakeholders.

• Problem‑solving mindset – analyzing issues and proposing effective solutions.

• Attention to detail – ensuring process accuracy and high‑quality automation documentation.

• Interpersonal & teamwork skills – working collaboratively with SMEs, developers and cross‑functional teams.

• Self‑discipline & results orientation – staying organized and driving outcomes independently.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.