Team Lead IT – 1st & 2nd Level Support (m/f/d)

Are you an experienced IT professional who enjoys working hands-on while also leading a small team? Do you combine technical depth with structure, reliability, and a pragmatic leadership style? Then this role is for you.As Team Lead IT – 1st & 2nd Level Support, you are responsible for the operational stability, further development, and future readiness of our IT landscape. You lead a small IT support team, ensure excellent user support, and actively contribute to the development of a scalable, secure IT infrastructure.

Ready to perform? Your tasks with MAXXimum focus

Operational IT Support 

• Full responsibility for 1st- and 2nd-level IT support

• Confident use of ticketing systems (e.g. Greyhound or comparable tools)

• Active user support / helpdesk, including:

  • Setup, maintenance, and troubleshooting of printers

  • Configuration and support of end-user devices

  • General workplace IT support for employees

Workplace & Cloud Environment

• Administration and operation of the Microsoft 365 environment, including:

  • User, role, and permission management

  • Exchange Online, Microsoft Teams, OneDrive, and SharePoint

• Automation and administration using PowerShell

Network, Server & Infrastructure

• Experience with firewall systems, especially OPNsense

• Basic understanding of network topologies, IT security principles, and access control concepts

• Hands-on responsibility for:

  • Hyper-V (virtualization, operations, troubleshooting)

  • Arcserve (backup and recovery strategies)

  • Synology (storage, backup, permissions)

• Responsibility for on-premises server operations

• Experience with terminal server environments (RDS) and load balancing concepts

• Ensuring performance, availability, and system stability

IT Strategy, Automation & AI

• Development and implementation of a sustainable IT infrastructure strategy

• Evaluation of new technologies, systems, and architectures

• Planning for scalability, security, and future readiness

• Use of PowerShell for automation and standardization

• Basic understanding and practical use of AI-powered tools

• Evaluation of meaningful AI use cases within the company context

• Close collaboration with HR and Management

Leadership & Team Responsibility

• Functional and disciplinary leadership of a small IT support team 

• Clear task prioritization, coaching, and development of team members

• Hands-on leadership style with a strong sense of ownership

Your skillset - as strong as our protein

• Several years of professional experience in IT support, system administration, or IT infrastructure

• Very good knowledge of Microsoft 365, PowerShell, Hyper-V, Arcserve, Synology, Firewall systems (e.g. OPNsense) and Ticketing systems (e.g. Greyhound)

• Strong experience in 1st- and 2nd-level IT support

• Solid knowledge of networking and IT security fundamentals

• Experience with virtualization, backup, and storage systemsNice-to-haves

• Experience in IT automation and scripting

• Structured, solution-oriented working style

• High hands-on mentality and sense of ownership

• Experience in scalable IT environments

• Interest in strategic IT development

• Strong collaboration skills with HR and Management

Relocation Package: BIG decision, MAXXimum support – we support your relocation to Hürth near Cologne from day one, including accommodation and first-month support.

About us

Quality & Innovations from IronMaxx® Nutrition

Premium sports nutrition - Designed in Germany!

Producing the best sports nutrition worldwide is the goal of IronMaxx®.

The production of highly efficient sports nutrition of the best quality and the constant further development of our products led to the award of the State Prize for Excellent Food Quality by the State of North Rhine-Westphalia. However, this is no reason for us to rest on our laurels - we are constantly working with the greatest passion to offer you supplements that inspire, work and taste great! The integration of the latest study results and the evaluation of practical field research in cooperation with professional sports clubs and our customers have led to permanent innovation in the development of new sports and fitness nutrition at IronMaxx® Nutrition since the company was founded in 2004.

In addition to the basics of sports nutrition in the areas of strength/endurance, muscle building and diet, this includes effective nutritional supplements for health and prevention, intelligent new combinations of active ingredients and improved dosage forms, such as our Tricaps®.

In the area of protein products, for example, IronMaxx® has set a milestone in the evolution of the latest sports nutrition products with the development of water-based protein powders in over 31 flavors. The sweet spread with the world's highest protein content, IronMaxx® Protein Creme, also comes from us.

Designed in Germany - as a German sports nutrition manufacturer, IronMaxx® is also committed to outstanding quality and seamless quality control.

High performance - the goal is the goal.

Well-known professional clubs, such as the eight-time German ice hockey champions, the "Kölner Haie", or the traditional handball club VfL Gummersbach with its unique success story, have relied for years on the efficient sports nutrition from IronMaxx® and on our expertise in the use and mode of action of nutritional supplements.

While in many areas of life the "path is often proclaimed as the goal", our customers usually have a very clear idea of their "dream body" and its desired performance. This passion to achieve their personal goal is something we share with all our partners and customers - be it an athletic body, achieving new personal bests, reducing body weight or achieving sporting team success.

IronMaxx® products have therefore become an integral part of the product range of many European fitness studios, wholesalers, pharmacies and body stores in recent years due to their high quality.