Data Owner – Customer & CRM Core

Our customer is a leading agriculture company helping to improve global food security by enabling millions of farmers to make better use of available resources. Through world-class science and innovative crop solutions, our team of experts in over 90 countries is working to transform how crops are grown

This is a strategic, business-facing role at the heart of how we are transforming the way clients manage and uses customer data. As we shift towards a more data-driven organisation, the Data Owner for the Customer & CRM Core domain plays a critical role in ensuring that customer data is trusted, well governed, and fit to support grower engagement, marketing, and commercial decisions across 38+ markets globally.

This role is primarily on the business side. You will not be expected to build or maintain data infrastructure — that is the responsibility of the IT and engineering teams who will support you. Your focus is on defining what good looks like for customer data: the standards, the quality, the ownership, and the business rules that govern how data is created, used, and maintained across the organisation.

You will sit within the Federated Governance Council alongside other Data Owners and work closely with the Data Product Hub Center of Excellence, CRM platform teams, regional marketing and commercial leads, and country-level data stewards. A deep understanding of the Salesforce ecosystem is essential — not just as a platform, but as the backbone through which customer relationships and engagement data flow across every market

Responsibilities

• Define and maintain data standards, definitions, and quality rules for the Customer & CRM Core domain across all markets

• Act as the primary business decision-maker for your domain — governing data access, quality thresholds, and appropriate usage of customer data

• Work closely with Global, Regional, and Local Data Stewards to ensure governance standards are understood, adopted, and consistently applied at every level of the organisation

• Apply governance frameworks and standards globally, collaborating with regional teams and Subject Matter Experts (SMEs) to understand the intricacies of how customer data is created, structured, and used in each region and country

• Drive alignment on customer data definitions across markets — including grower profiles, contact records, account hierarchies, segmentation models, and engagement history

• Collaborate with the Technical Domain Lead, Salesforce platform teams, and IT to ensure customer data products in the Data Product Hub accurately reflect business requirements

• Represent the Customer & CRM Core domain in the Federated Governance Council, contributing to cross-domain decisions and standards

• Oversee data quality monitoring across the CRM ecosystem — ensuring issues are identified, escalated, and resolved with the right owners at the right level

• Lead the onboarding and continuous development of Regional Data Owners and Country Data Stewards within your domain

• Contribute to the Data Readiness Assessment (DRA) rollout, ensuring CRM data maturity is accurately measured, reported, and improved over time

• Support the broader data-driven transformation agenda by championing good data practices across marketing and customer-facing teams

Qualifications

• 5 to 8 years of experience in CRM management, customer data, or marketing operations within a large multinational organization

• Deep understanding of the Salesforce ecosystem — including Salesforce CRM and Salesforce Marketing Cloud — as a business owner, domain expert, or senior platform user, with the ability to understand how customer data is structured, governed, and flows across markets

• Proven ability to apply governance frameworks and standards at a global scale, working collaboratively with regional teams and SMEs to understand the specific requirements and intricacies of each region and country

• Strong understanding of customer data concepts — master data management, contact and account structures, grower profiles, segmentation, and multi-channel engagement data

• Comfortable driving alignment on data definitions and quality standards across multiple business units and markets

• Strong stakeholder management and influencing skills — able to work effectively with both business leaders and technical teams

• English proficiency at B2 to C1 level — strong enough to lead discussions and workshops in an international environment

• Self-driven and structured — able to manage multiple workstreams across regions and keep progress visible to stakeholders

Will be a plus:

• Exposure to data governance frameworks, data mesh, or federated governance models

• Familiarity with data catalogue or data quality tools such as Alation or Collibra

• Experience with BI tools such as Qlik, Power BI, or Looker

• Background in agriculture, crop protection, or FMCG

Perks and Benefits:

• Flexible work schedule.

• Fixed financial bonus issued upfront on a quarterly basis, covering the average market price of private medical care and sport card - B2B contract.

• Present on the occasion of birthday, wedding, child birth.

• E-learning accounts for Coursera, O'Relly, Udemy.

• Corporate language school.