Senior Manager, IT Data Management & Analytics

Infor is seeking a leader to support the Data Analytics strategy for our Services and Customer organizations, including their Enterprise KPIs, Strategic & Operational Dashboards, and advanced analysis needs. This role will lead a team of analysts that partner closely with strategic decision-makers and the Data Engineering team to proactively deliver enterprise measures and dashboards that support value-driven decisions. A successful candidate will understand how best-in-class Professional Services and Customer teams operate and what metrics are most impactful, leveraging that knowledge to partner with the business in wireframing and delivering solutions that address business needs and, ultimately, impact their business outcomes.

Essential Duties

Analytics Strategy

• Understand the Professional Services and Customer Organizations’ business goals, priorities, and key initiatives with a deep understanding of the data lifecycles and KPIs needed to support these goals.
• Champion the Data Analytics strategy with business stakeholders and team members.
• Operationalize the data products lifecycle across systems & enterprise reports, ensuring alignment and consistency of KPIs & calculations across functions.
• Increase dashboard & KPI usage and adoption through continuous improvement of content that focuses on proactive, actionable insights and easy to consume visuals to drive business value.
• Collaborate with supported business functions to align priorities with resource availability driven by economic value add to the company.

Team Development

• Apply Principal-Based Management to develop high performing leaders and team members.
• Hold team accountable to results through monitoring performance KPIs and effective resource management leveraging team members’ comparative advantages.
• Mentor analyst team to support continuous learning and analytical skill development and create a team of data experts that deliver quality results.
• Manage team capacity to align to key business priorities and match comparative advantages of team members for efficient delivery.
• Improve operational delivery frameworks and leverage agile best practices to deliver superior outcomes and ensure proper documentation.

Stakeholder Partnership

• Build relationships with both Business and Technical leadership to create trust and increase usage of data products and services the team provides.
• Effectively communicate and collaborate to align goals and priorities across teams focusing on projects with the most value-add and ensure timely progress updates.
• Aid the understanding of analytical content with business stakeholders and end users
• Manage expectations with stakeholders such as setting responsibilities and realistic due dates to ensure successful delivery of analytical content.

Basic Qualifications

• Leadership experience in an analytical field
• Experience in growing & developing a team of skilled analysts
• Excellent communication and collaboration across all levels of the organization
• Experience translating business objectives into measurable results
• Implementing end-to-end data lifecycle management processes leveraging agile and project management techniques
• Understanding of data visualization techniques to drive action for business improvement
• Experience with Business Intelligence tools

Preferred Qualifications

• Managing a team in a distributed, global team
• Experience at an Enterprise high tech company
• Experience with Product Management, UX, and Agile frameworks
• Experience in a Business Operations role supporting Professional Services, Customer, or other similar business functions

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 

For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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