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Service Delivery Manager
New
Data

Service Delivery Manager

66 613 - 73 552 USD/yearGross per year - Permanent
66 613 - 73 552 USD/yearGross per year - Permanent
Type of work
Full-time
Experience
Senior
Employment Type
Permanent
Operating mode
Remote

Tech stack

    System Validation

    master

    ServiceNow

    master

    Front-End

    master

    Backend

    master

    Data Warehousing

    master

    ETL

    master

    Snowflake

    master

    Talend

    master

    Tableau

    master

Job description

Online interview

Summary – Service Delivery Manager with a technical background that is comfortable managing projects, and interacting with the business owners. Technical skills that are required is a rounded understanding of web frontend development, Enterprise reporting tools, data warehousing, and databases. Overall a firm understanding of how to build a solution well, and set it up to be a sustainable Enterprise service. Looking for about 10 years of experience. Pharma experience is an asset.

 

Job Description:  DSM - Global Portfolio Planning and Business Excellence

 

Service Delivery Manager with a technical background that is comfortable managing projects, and interacting with the business owners. Technical skills that are required is a rounded understanding of web frontend development, Enterprise reporting tools, data warehousing, and databases. Overall a firm understanding of how to build a solution well, and set it up to be a sustainable Enterprise service. Looking for about 10 years of experience. Pharma experience is an asset.

 

Knowledge/Competencies:

  • Ability to influence and ensure efficient and effective delivery of operational plans
  • Knowledge on customer service standards and ITSM processes
  • Knowledge and experience defining and controlling SLAs, KPIs and contract management
  • Significant experience working with virtual teams in a cross-functional organization.
  • Demonstrates customer, quality, cost, and delivery focus
  • Advanced analytical, problem-solving and decision making skills
  • Interpersonal skills to interact and communicate effectively including Conflict Management

 

Technical Skills:

  • Experience in an audited, or validated sytems environment.
  • Core ServiceNow knowledge (Incident, Service Requests, Problem and Change)
  • Strong understanding of frontend and backend development.
  • Data Warehousing, ETL, and Reporting background (Snowflake, TalenD, and Tableau preferred)
66 613 - 73 552 USD/year

Gross per year - Permanent

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