Network SME (L3 Support)

Location: Europe (preferred – Poland)

Duration: 6months with extension

•                    L3 support for any BAU task (incidents/service requests/changes) ensuring SLAs are met.

•                    Deployment, configuration, and management of Linux systems according to best practices and standards

•                    Deployment, configuration, and management of Kubernetes systems

•                    Experience with using and maintain Ansible frameworks

•                    Ensuring ITIL / Agile procedures are followed, e.g., Incident Management and Change Management processes.

•                    Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes.

•                    Collaboration with architects and design team when required.

•                    Knowledge sharing, documentation

•                    Incorporation of best practices and standards

•                    Internal and external projects support

•                    Ability to work on several customers with different implementations of supported technologies.

•                    Participation in Service Acceptance duties ensuring solutions are supportable by team.

•                    Participation in the teams out of hours on-call support rota and be able to work overtime when required.

•                    Ensure all working time is accounted for within the timesheet system to ensure accurate charge back to our end clients.

Skills/Experience:

•                    System administration RHEL

•                    SUSE

•                    Ubuntu

•                    Debian

•                    Configuration Management/Automation Red Hat Satellite server / Uyuni

•                    Python, Java, shell scripting

•                    Ansible

•                    Gitlab

•                    Terraform   

•                    Containers Docker

•                    Kubernetes

•                    Middleware/Web servers Apache / Nginx

•                    MySql / MariaDB

•                    RabbitMQ

•                    Memcache

•                    HAProxy

•                    Ability to troubleshoot, research and diagnose root cause for an incident or problem.

•                    Excellent communication skills (both verbal and written)

•                    Understanding of ITIL / Agile Service Management fundamentals

•                    Knowledge of IT process tools such as Service-Now would be beneficial.

•                    Good client-facing skills with good communication skills in English

•                    Experience of working in a similar ICT Managed Services environment would be beneficial.

•                    Collaborator but also be able to work on their own or with a multilingual / remote team.

Qualification/Certification requirements:

▪ Graduate/Engineering or

▪ RHEL certified Administrator or 6+ years of experience as a system administrator