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Desktop Support Engineer
New
Support

Desktop Support Engineer

47 117 - 53 006 USD/yearGross per year - Permanent
47 117 - 53 006 USD/yearGross per year - Permanent
Type of work
Full-time
Experience
Mid
Employment Type
Permanent
Operating mode
Office

Tech stack

    Dutch

    C1

    IT Support

    advanced

    Installation

    advanced

    Troubleshooting

    advanced

Job description


Responsibilities:


  • Provide Level 1 support for end-user incidents and service requests, ensuring timely resolution in line with defined SLAs.
  • Handle basic IT issues including system troubleshooting, application installations, network patching, and printer support.
  • Manage asset requests, coordinate with stakeholders during refresh cycles, and assist in hardware deliveries and returns.
  • Maintain detailed documentation of incidents including root cause and resolution, ensuring proper ticket updates.
  • Coordinate with users via mailbox management, responding to queries and providing regular updates.
  • Support end users at the Tech Bar, resolving walk-in issues and offering guidance on IT equipment and processes.
  • Install OS images on desktops and laptops as per organization standards and assist with initial setup.
  • Maintain process and knowledge documentation specific to the location.
  • Collaborate with other IT teams for issue escalation and resolution as needed.
  • Demonstrate strong customer service skills, managing expectations and ensuring a positive support experience.
  • Assist in generating basic reports and identifying patterns in incidents for continuous improvement.


Required Skills and Qualifications:

  • Minimum-level experience in IT Field Services or Helpdesk/Deskside support roles.
  • Good understanding of IT hardware (laptops, desktops, printers) and software applications.
  • Familiarity with ticketing systems and SLA-based incident management.
  • Knowledge of basic network troubleshooting and patching.
  • Experience with OS image installation, device setup, and troubleshooting.
  • Strong communication and customer-handling skills.
  • Basic analytical skills to support reporting and trend analysis.
  • Ability to manage multiple requests and prioritize tasks in a fast-paced environment.
  • Comfortable with documentation and process maintenance.
  • A valid driver’s license is required, as occasional travel between sites may be necessary.
  • Has a professional level of Dutch language proficiency.


47 117 - 53 006 USD/year

Gross per year - Permanent

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