Business Analyst CRM D365

💼 Position: Business Analyst – D365 CRM

📍 Location: Kraków, Poland (Hybrid – 1 day/week in-office)

📝 Contract Type: B2B

🏠 Work Mode: 4 days remote, 1 day on-site in Kraków

🎯 About the Role

We are seeking a highly motivated Business Analyst with strong experience in Microsoft Dynamics 365 CRM, particularly within the Customer Service module. This is a hands-on role in which you will work closely with stakeholders, solution architects, and developers to deliver high-quality CRM solutions that align with business objectives.

🔧 Key Responsibilities

• 📊 Full Lifecycle Involvement:
• Participate in all stages of solution implementation — from gathering and analyzing requirements to configuration, customization, and testing of the D365 CRM application.
• 🤝 Stakeholder Collaboration:
• Engage with stakeholders across departments to gather and validate requirements, understand current business processes, and identify areas for optimization.
• 🧠 Platform Expertise:
• Provide in-depth knowledge of the Microsoft Dynamics 365 CRM platform, with emphasis on the Customer Service module, ensuring alignment with out-of-the-box capabilities and best practices.
• ⚙️ Configuration & Customization:
• Configure and customize Microsoft Dynamics CRM to meet business requirements, ensuring flexibility, scalability, and maintainability.
• 🧪 Testing & Training:
• Conduct acceptance testing and facilitate training sessions for end users to ensure successful adoption and long-term solution sustainability.
• 📄 Documentation:
• Create clear and detailed business requirement documents that articulate what the solution must achieve, including functional specifications and expected outcomes.
• 🧰 Microsoft Technology Stack:
• Leverage tools such as VSTS, Power Platform, and PowerApps to manage the application lifecycle and extend solution capabilities.
• 🚀 Continuous Improvement:
• Contribute to internal delivery practices by suggesting and implementing enhancements that improve project quality, speed, and collaboration.