.NET Application Support Engineer

Role name: .NET application Support Engineer

Location: Poland/Warszawa

Working mode: Remote ( first month hybrid Warszawa)

Working hours: 8:00 AM – 5:00 PM CET

Years of experience: 4+

Mandatory skills: Dotnet Full stack (C#, ASP.NET, SQL, JS, TS (AngularJS), HTML, CSS, Linq, Entity Framework)

Desired skills: Good Communication, Client and End User handling skills

Job Description:

• Proficient in language Polish & English and good communication with the Business users
• Quickly understand the application knowledge and transition from the current team members and ramp-up shortly
• L1 and L2 Support for incidents, service request and enhancements with strong technical and functional expertise in the applications being supported
• RCA for technical issues, analyse and troubleshoot problems and come up with best possible remediation of problems
• Interact with customers on reported issues and manage customer expectations
• Communicate with other parts of the team and third-party suppliers to ensure business needs are met, for example (but not limited to) the triage and management of tickets and coordination of the upgrade of third-party software.
• Identify operational improvements and report it to Support lead / regional tower lead
• Maintain CI/CD pipelines and automated deployment tools from a support perspective
• Support Engineers will also support testing activities by creating test data and executing test cases as required.