TPSA Service Delivery SME

TPSA Service Delivery SME

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

We are looking for TPSA Service Delivery to manage and oversee TPSA Service.

What you’ll do

• Lead all aspects of TPSA Service and Operation, ensuring efficient delivery and continuous improvement.

• Serve as a primary contact (TPEM) for third-party suppliers including the Strategic Delivery Partner such as KPMG, SureCloud, and BitSight, to align services with business needs. 

• Provide administrative and technical support for third-party services, including access management, reporting, troubleshooting, and process improvement. 

• Support TPSA Global Delivery and Operation Lead with workload planning and effective communication across the Global team and KPMG,

• Collaborate with TPSA region leads to manage the SLAs.

• Identify and resolve service issue/risks by implementing governance and monitoring frameworks in partnership with Global Head of Third Party Cyber Governance and Risk.

• Enhance TPSA processes and build a resilient and engaged operational framework. 

• Ensure security assessments comply with relevant regulations and standards.

• Create interlock with businesses, Procurement, and Technology teams to align service requirements.

What you need to have to succeed in this role

• 5+ years of experience in Cyber technical or specialist roles or similar experience. 

• Strong knowledge and experience of Third Party/Supply Chain Management and risks. 

• Strong knowledge and experience of IT systems and infrastructure and data security.

• Good understanding of service management principles.

• Experience in simple data analysis with tools like Excel, Power BI etc.

• Experience in Third Party Security Assessment Process, control testing or audit disciplines.

• Ensure a steady improvement in your own skills and capabilities by planning and organising collaborative work and in-house cross-training opportunities.

• Continuous improvement mindset, comfortable challenging existing processes.

• Contribute to the team in achieving monthly targets (e.g. SLA) for Service Management

What we offer

The pay range for this role is 16 565 PLN – 24 840 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards

• Multisport card

• Private medical care

• Life insurance

• One-time reimbursement of home office set-up (up to 800 PLN).

• Cafeteria platform

• Employee assistance program

• Additional contributions to PPK scheme

• Corporate parties & events

• CSR initiatives

• Nursery discounts

• Financial support with trainings and education

• Social fund

• Flexible working hours 

• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test

• Telephone screen

• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.