Senior UI/UX Design Manager (LLM-based Productivity Tool)

Group AI Management and Strategy (AIMS) team is responsible for developing and implementing Group-wide strategic programs across HSBC aimed at accelerating the commercialisation and delivery of Artificial Intelligence / Machine Learning (AI/ML). Key areas of focus include responsible development practices, common platforms and capabilities, AI technology enablement, governance, and the Group-wide AI Strategy.

HSBC is enhancing the utilisation of Generative AI to boost colleagues' productivity and increase their effectiveness, ensuring a controlled and responsible approach. We are looking for an UI / UX Lead to play a crucial role in shaping the user experience strategy and implement the interface design of an LLM-based productivity tool. This role combines rapid prototyping, collaborating across teams, user feedback, and design excellence to develop the best-in-class colleague productivity app at the bank.

Our requirements:

• Execute a user experience strategy that aligns with the goals of the LLM-based productivity tool, ensuring it meets the needs of colleagues and enhances productivity.

• Support the design standards by utilising CX best practices, libraries, and frameworks to build production code and deliver a best-in-class experience for end users.

• Ensure that the interface is not only functional but also visually appealing and intuitive to the users.

• Report on UX impact using qualitative and quantitative metrics & analyse user research data to inform design decisions and improve user experience.

• Collaborate with various teams, including product owners, developers, and users to integrate design solutions that support business objectives and user needs.

• Work in a structured manner to align with Technology and Product teams: JIRA, Kanban boards, and CICD pipeline (Azure Devops Pipeline)

• Collaborate with Engagement Lead and participate in user research and journey design where required to gain better insight into user requirements, trends and habits.

• Stay abreast of industry trends and incorporate innovative design practices to maintain the application as a best-in-class productivity tool.

Optional:

• Experience in UI/UX design, specifically with web applications, design systems, and user research.

• Experience with user research methods to inform design decisions.

• Knowledge of emerging technologies such as Artificial Intelligence and Generative Artificial Intelligence (AI/GAI).

• Exceptional interpersonal and communication skills, with the ability to articulate AI concepts to technical and non-technical audiences.

• Strong written and verbal communication skills to effectively convey information to users and engage stakeholders.

• Strong ability to analyse data and translate insights into strategic actions and design.

• Proactive attitude, self-motivated, goal-oriented, and passionate about staying up to date on the latest technology advancements and their benefits to financial services.

What we offer:

• Competitive salary

• Annual performance-based bonus

• Additional bonuses for recognition awards

• Multisport card

• Private medical care

• Life insurance

• One-time reimbursement of home office set-up (up to 800 PLN).

• Corporate parties & events

• CSR initiatives

• Nursery discounts

• Financial support with trainings and education

• Social fund

• Flexible working hours

• Free parking

• Corporate parties & events

• CSR initiatives

• Nursery and kindergarten discounts

• Financial support with trainings and education

• Social fund

• Flexible working hours

• Free parking