Product Support Manager (Investment Banking Tech)

Product Support Manager (Investment Banking Tech)

23546

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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

HSBC Corporate & Institutional Banking (CIB) is a recognised leader in the foreign exchange market, operating around the clock to provide comprehensive FX trading services. As a market maker in FX derivatives, we offer clients a full suite of over the counter, bespoke, and exchange-based solutions. FX options form a core component of our foreign exchange business, and our consistent recognition by leading financial publications underscores our global reputation and track record.

Our FX Options team operates across a global network, with professionals based in the United Kingdom, Poland, Canada, Hong Kong, and Guangzhou. Collaboration across multiple time zones is standard practice, with all teams sharing expertise to deliver optimal outcomes for our clients. English is the primary language of communication, ensuring seamless interaction across regions.

Within the Site Reliability Engineering (SRE) team, our focus is on enhancing engineering practices and developing tools that empower our teams. As an IT specialist, you will be expected to identify and implement innovative solutions.

Joining us means engaging in projects that span the entire trade lifecycle, including price discovery and risk management, leveraging advanced, market-leading technologies. We are committed to delivering high-quality, in-house developed solutions that modernise and replace legacy systems and trading platforms—making this an exciting period of transformation.

We are seeking talented IT professionals who are passionate about building a career in CIB technology. Above all, we place great importance not only on what we achieve, but also on how we achieve it. In FX Options, you will find an environment that values respect, work-life balance, and personal growth. Achievements are recognised, leadership is transparent about business direction, and you will have clarity on your role within our strategy, with strong managerial support to help you succeed.

What you’ll do

• Lead the Production Support Service team in FX Options.

• Drive compliance for Risk & Controls.

• Coordinate with broader Markets IT to align RTB (Run the Bank) activity and associated KPIs.

• Manage audit and compliance topics with functional pods.

• Define best practices for production management in collaboration with development leads.

• Oversee the team’s tooling applications and foster a collaborative environment with other pod leads.

• Support and deploy systems using best practices across FXO teams.

• Work closely with business stakeholders in London, Hong Kong, New York, and other centres, coordinating globally to ensure production stability and project delivery.

What you need to have to succeed in this role

• Proven team lead experience.

• Familiarity with PSM (Production Support Model) and/or SRE (Site Reliability Engineering) working practices.

• Knowledge of IT Service Management processes (Incident, Change, and Problem Management).

• At least 5 years’ experience in a technology development or support environment.

• Proficiency in frameworks and tools such as Spring, Maven, GitHub, Jenkins, JIRA, and CI/CD tooling.

• Experience with Linux (Bash or Korn shell scripting) and Windows scripting.

• Excellent troubleshooting, reasoning, and analytical abilities with clear problem articulation.

• Effective communicator, fluent in written and spoken English.

Nice to have

• Experience working on projects within the banking industry.

• Understanding of roles and responsibilities across Front Office, Product Control, Operations, and Finance.

• Demonstrated ability to collaborate with global teams from diverse cultural backgrounds.

• Knowledge of exchange traded instruments.

What we offer

The pay range for this role is 20 000 PLN – 25 000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards

• Multisport card

• Private medical care

• Life insurance

• One-time reimbursement of home office set-up (up to 800 PLN).

• Cafeteria platform

• Employee assistance program

• Additional contributions to PPK scheme

• Corporate parties & events

• CSR initiatives

• Nursery discounts

• Financial support with trainings and education

• Social fund

• Flexible working hours 

• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test

• Telephone screen

• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

Applications sent to us will be taken into consideration only if they include the following statement:

“I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com