Lead UI/UX Designer (LLM-based Productivity Tool)

Lead UI/UX Designer (LLM-based Productivity Tool)

Group AI Management & Strategy

Emerging Technology, Innovation & Ventures

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Your career opportunity

Group AI Management and Strategy (AIMS) team is responsible for developing and implementing Group-wide strategic programs across HSBC aimed at accelerating the commercialisation and delivery of Artificial Intelligence / Machine Learning (AI/ML). Key areas of focus include responsible development practices, common platforms and capabilities, AI technology enablement, governance, and the Group-wide AI Strategy.

HSBC is enhancing the utilisation of Generative AI to boost colleagues' productivity and increase their effectiveness, ensuring a controlled and responsible approach. We are looking for an UI / UX Lead to play a crucial role in shaping the user experience strategy and implement the interface design of an LLM-based productivity tool. This role combines rapid prototyping, collaborating across teams, user feedback, and design excellence to develop the best-in-class colleague productivity app at the bank.

What you’ll do

Design Leadership

• Develop and implement a user experience strategy that aligns with the objectives of the LLM-based productivity tool, ensuring it meets colleagues’ needs and drives productivity.

• Lead the UI/UX team in rapidly prototyping features and designs from high-level requirements to support agile prioritisation, discussion, and delivery.

• Establish design standards by applying customer experience best practices, libraries, and frameworks to produce high-quality code and deliver an exceptional user experience.

• Maintain rigorous standards of design excellence, ensuring interfaces are both functional and visually intuitive, and report on UX impact using qualitative and quantitative metrics.

Cross-Team Collaboration

• Collaborate with product owners, developers, and users to deliver design solutions aligned with business objectives and user needs, utilising JIRA, Kanban boards, and CICD pipeline to ensure structured collaboration with Technology and Product teams

User Research & Analysis

• Collaborate with the Adoption & Engagement Lead to leverage user feedback to gain insights into requirements, trends, and habits, to inform design decisions and enhance user experience.

• Stay abreast of industry trends and incorporate innovative design practices to maintain the application as a best-in-class productivity tool.

Team Management & Development

• Lead, inspire, and develop the UX/UI design team by fostering a collaborative culture, motivating high-quality output, and supporting junior UI developers globally through effective delegation and structured feedback.

What you need to have to succeed in this role

Experience and Knowledge:

• A strong portfolio showcasing leadership in UI/UX design, including experience with web applications, design systems, and user research.

• Experience with user research methods to inform design decisions.

• Experience in developing and understanding of emerging technologies such as Artificial Intelligence and Generative Artificial Intelligence (AI/GAI).

• Proven leadership capabilities, with experience in leading UX teams and managing cross-functional projects.

• Exceptional interpersonal and communication skills, with the ability to articulate AI concepts to technical and non-technical audiences.

Skills and Qualification:

• Excellent written and verbal communication skills to effectively convey information to users and engage senior stakeholders.

• Strong ability to analyse data and translate insights into strategic actions and design.

• Proactive attitude, self-motivated, goal-oriented, and passionate about staying up to date on the latest technology advancements and their benefits to financial services.

What we offer

• Competitive salary

• Annual performance-based bonus

• Additional bonuses for recognition awards

• Multisport card

• Private medical care

• Life insurance

• One-time reimbursement of home office set-up (up to 800 PLN).

• Corporate parties & events

• CSR initiatives

• Nursery discounts

• Financial support with trainings and education

• Social fund

• Flexible working hours

• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)

• Telephone screen (for external candidates only)

• Job Interviews with the hiring manager

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.