ITSO DevOps Service Manager – Mobile

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Your career opportunity

HSBC Digital Business Services (DBS) is an integrated global group of over 3500 technologists and commercial thinkers, working across our offices in London, India, China, Hong Kong, the US, Canada, Poland and Mexico. We build digital solutions that will impact the lives of over 41 million customers worldwide.

WPB Tech has experienced significant growth and change within recent years. This has driven the need for us to undertake a strategic review of our current Target Operating Model and Organisational Leadership Structure. The creation of the Mobile as a Platform Sub value Stream will drive joint delivery of business outcomes through deep partnership between Business, Markets, Technology and Digital. As a result of these new changes, we are seeking experienced professionals for the Tech Lead Mobile Engineer opportunity.

About Project

We are transforming our digital capabilities, driving innovation, delivering products in ever shortening cycles and helping to drive the continuous improvement of our processes, tooling and engineering practices. The Mobile team governs mobile engineering lifecycle activities providing standards, alignment, management oversight and resource allocation to fulfil roadmaps, guard highest levels of quality and operate on top of the best-in-class platform.

What you’ll do

• You will need to look beyond pure programming and will be responsible for the deployment and operation of the software we build.
• You will react immediately to any failures in Production. This may mean occasional out of hours working on a production support rota.
• You will champion customer needs and lean agile principles whilst balancing against internal controls within Digital.
• You will ensure best in class end-to-end service delivery through day-to-day interaction with IT and Product teams by building and maintaining great working relationships across all internal and external stakeholders.
• You will ensure our IT Services exceed expectations by supporting and promoting a culture of DevOps metrics and measuring and reporting on the KPIs and SLOs.
• You will streamline the current ITSM processes to be fit for an Agile way of working. Challenge any cumbersome and inefficient practices.
• You will take responsibility for improvement processes to optimise service reliability and will review business satisfaction levels with the Business and Markets.
• You will be the primary escalation contact for high impact incidents. Drive incident resolution to conclusion and ensure retrospectives are held and all follow up actions are agreed and owned. This may involve occasional work outside of normal hours including weekends and bank holidays.

What you need to have to succeed in this role

• Sound knowledge of ITIL, Agile and DevOps including experience of Incident Management, Problem
• Management and Change/Release Management.
• Preferred Certification: ITIL Expert / Certified Agile Service Manager / Certified Agile Process Owner.
• Experience with ALM tooling such as App Dynamics, New Relic, Splunk, JIRA and Confluence.
• Proven and extensive experience of service management & application production support with knowledge of service recovery, incident and problem management Excellent analytical, problem- solving and decision-making skills.
• Experience using service management, service monitoring, knowledge management, communication and workflow tools e.g. Jira Service Desk.
• Passion for automation, innovation and problem solving.
• Experience working in a DevOps environment.

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours 
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online assessment.
• Telephone screen 
• Interview with the hiring manager. 

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.