IT Service Owner

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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

We are looking for a dynamic individual with a strong background in IT service management. In this role you will get chance to be involved in both operational tasks, projects and programs and work alongside different teams.

The IT Service Owner (ITSO) is responsible for the ongoing support of the IT service owned and provide a single point of contact for the services in line with standard IT Infrastructure Library (ITIL) Service Lifecycle phases, namely Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

What you’ll do

• Take end-to-end ownership of delivering IT services that are safe, secure, resilient and available to our customers.

• Ensure compliance with group infrastructure and operational standards and proactively planning of service requirements.

• Cover change management, problem management and production support management, ensuring required data is documented, process are followed, and products under your scope are secure and well taken care off .

• Coordinate and support infrastructure activities such as patching, migrations, upgrades, security reviews and violations.

• Maintain documentation and secure IT procedures are followed for any project and ongoing BAU activity.

• Communicate with stakeholders, business, and IT colleagues for inquiries related to IT service provision.

• Participate in project prioritization, manage, and own all "Keep the Lights On" activities.

• Manage projects, including budgets and ongoing costs analyses.

What you need to have to succeed in this role

• 5+ years of experience in either IT Service Management, Infrastructure or Software support or Project Management, Production Support role.

• Excellent communication skills, including experience in writing service outage / incident communications to senior stakeholders as well as excellent analytical and problem-solving skills.

• ITIL knowledge or equivalent – on the are of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management.

• Team player and adaptable to change with can-do attitude where no task is to small or big.

• Good Knowledge of all components of an enterprise IT architecture and processes, including good. knowledge of Windows, Linux, AWS.

• High proficiency in English is a must

• Availability to work in different shifts, or be on “on call” duty

What we offer

• Competitive salary

• Annual performance-based bonus

• Additional bonuses for recognition awards

• Multisport card

• Private medical care

• Life insurance

• One-time reimbursement of home office set-up (up to 800 PLN).

• Corporate parties & events

• CSR initiatives

• Nursery discounts

• Financial support with trainings and education

• Social fund

• Flexible working hours

• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online assessment.

• Telephone screen (for external candidates only)

• Interview with the hiring manager.

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.