IT Service Owner

IT Service Owner

Ref. 14696

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

Do you want to work for one of the world’s largest global banks? HSBC remains at the forefront of software development by delivering top quality, customized banking solutions across 50+ countries. Increasingly our digital products are becoming the first point of contact for over 40 million HSBC customers, allowing us to embrace a rapid rate of change, the adoption of new technologies and utilize agile delivery methods. We believe in creating fantastic products with exceptional customer experience, ones that seamlessly integrate into our customer’s lives. 

The Engineering Foundation Platform, PaaS team provides products and services that strive to improve the efficiency of HSBC.  Our goal is to help HSBC teams deliver cost-effective journeys securely, provide complete development platforms and tools.  

Our attention to detail needs to be excellent, as should our ability to assess ‘the bigger picture’. 

It’s exciting times here and if you’re looking for a role that will give you the opportunity to grow, innovate and be a part of delivering cutting edge software, then join us. Whether you want a career to take you to the top or simply take you in a new direction, HSBC offers fantastic opportunities, support and rewards that will help grow your career. 

We’re looking for passionate, driven, team loving, kind, technology enthusiast to join the team and become part of our journey to shape and change the future of HSBC.

What you’ll do

• Fully understand the application you have ownership for, ensuring you can keep it service safe, secure, resilient, and available as well as ensuring infrastructure and services adhere to compliance, control standards and KCI requirements.
• Foster a compliance first culture across the organization and ensure engineering teams are aligned with and informed of changes in the control landscape and provide guidance and governance oversight during the service lifecycle, ensuring all governance activities are documented and monitored effectively.
• Participate in various governance, compliance and controls forums and projects, representing the service(s) you own or support.
• Identify and present risk factors and impact to Business Owners while executing risk remediation activities in collaboration with responsible technical teams.
• Drive governance and ensure completion of activities related to releasing services into production from a governance perspective.
• Manage infrastructure asset inventories, complete periodic service reviews, and maintain ongoing oversight of service health as well as update and monitor service management repositories, ensuring accuracy and compliance with governance policies.
• Take part in service operation and management BAU activities, including supporting the team with release management cycle for the services you own and support ensuring infrastructure and services adhere to compliance, control standards and KCI requirements.
• Act as a governance lead for project delivery teams, offering direction and ensuring adherence to governance protocols.

What you need to have to succeed in this role

• Previous experience in IT governance, compliance, or service management/ownership roles.
• Strong problem-solving skills, with the ability to assess issues, analyse solutions and drive continuous improvement.
• Strong organizational skills and attention to details, with ability to handle multiple governance and compliance related tasks.
• Strong Communication Skills to provide clear governance direction and guidance to project teams.
• Ability to work collaboratively with cross functional teams and manage stakeholder expectations.
• Confidence to make decisions at key moments, often in time critical situations, and challenge when risk appetite, service resilience and stability are threatened.
• Familiarity with service management frameworks and tools (ITIL, ServiceNow, etc.) as well as with Agile ways of working and understanding of how to apply agile methodologies within a governance and compliance work and with collaboration tools like Jira and Confluence, SharePoint welcome.
• Basic knowledge of cloud computing and its relevance to infrastructure and service management.

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours 
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online assessment.
• Telephone screen (for external candidates only)
• Interview with the hiring manager. 

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.