IT Service Manager

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Your career opportunity

The IT Service Manager is a named individual who has responsibility for the ongoing supply and support of the IT Services and provides a single point of contact for any inquiries related to provision of those services. From an organizational perspective, the ITSM must operate within the context of the previous and future IT Target Operating model.

As a Service Manager – you will have an opportunity to work as part of the Team, which contains couple of agile engineering teams, product, technology, and delivery leadership from Poland and provide an ongoing supply and support for IT Services related to very important product available across many markets and entities.

Depending on your knowledge and willingness you will have a possibility to work closer to the environments resolving technical issues, managing system configuration as well as application deployment.  

What you’ll do

• Own release management process in cooperation with a wider team ensuring that obligatory enterprise procedures related to service changes are performed, including change presentation during CABs.
• Cover incident management and production support management.
• Ensure data required to document Operational Data is provided via the IT Service Acceptance process and associated Non-Functional Requirements.
• Proactively monitor the service performance using data captured via available Performance Monitoring Tools.
• Coordinate and support infrastructure activities like patching, migrations, upgrades, service continuity testing activities. 
• Ensure that each infrastructure service designs change is progressed by solution architects.
• Communicate with Stakeholders, Business and IT colleagues for any inquiries related to provision of the IT service.
• Together with product and delivery leads participate in project prioritization.
• Ensure the services comply with group infrastructure standards:
• Ensure IT service models are accurate.
• Ensure Operation Level Agreements (OLAs) are Reviewed and understood.
• Compliance to data governance and periodic review in tools.
• Ensure Service Continuity plans are maintained and routinely tested.

What you need to have to succeed in this role

• IT knowledge to understand system design and facilitate troubleshooting and communication with other IT teams.
• Experience in service management, change management and/or incident management.
• IT Infrastructure Library (ITIL) knowledge.
• Knowledge and/or experience in cloud-based infrastructure (ideally AWS).
• Strong team player with good interpersonal skills.
• Proactive and delivery focussed. 
• Hands on experience in software development lifecycle.
• Strong command of English.

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours 
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test
• Telephone screen
• Job interview with the hiring manager 

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.