Head of Control Centre

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Your career opportunity

The Head of Control Centre is a newly established leadership role created to bring clarity, consistency, and control to a set of critical operational disciplines that are currently distributed across the Client Connectivity department. The role exists to consolidate fragmented activity, eliminate duplication, and establish a single point of accountability for risk, resilience, cyber, release, and environment management.

In the near term, the Head of Control Centre will be responsible for identifying all individuals across the department currently performing Control Centre-related work, bringing them into a unified function, and aligning them around a common operating model and set of standards. Over time, this role will be the driving force behind a mature, proactive, and continuously improving control environment.

What you’ll do

• Consolidate Control Centre activity across Client Connectivity, mapping all risk, resilience, cyber, release and environment management work and removing duplication.

• Stand up a unified Control Centre operating model, defining clear ownership, standards, governance, and consistent ways of working across the department.

• Build and lead a high-performing team, bringing together dispersed colleagues into a cohesive function with shared goals, aligned processes, and strong engagement.

• Own the department’s risk and control framework, driving a proactive risk culture where issues are identified, assessed, remediated, and evidenced effectively.

• Lead audit, compliance and regulatory engagement, acting as the single point of accountability and producing clear reporting for senior management and governance forums.

• Own operational resilience outcomes, including critical service identification, impact tolerances, business continuity, disaster recovery testing, incident management, and lessons learned.

• Lead cyber, fraud and surveillance controls for Client Connectivity, partnering with Group Information Security and representing the function in relevant governance forums.

• Govern change and release management, ensuring end-to-end visibility of changes, consistent risk assessment and approval, quality metrics, and safe, frequent delivery through modern engineering practices and automation/AI where appropriate."

What you need to have to succeed in this role

• Strong technology risk/control leadership experience within financial services, operating at senior level with clear accountability for outcomes.

• Deep knowledge of risk and control frameworks, with a proven track record of designing, implementing, and embedding them at scale.

• Demonstrable expertise across at least two disciplines: operational resilience, cyber/fraud, and/or release/change management.

• Engineering empathy and credibility, able to partner effectively with software engineers and understand modern delivery practices and constraints.

• Automation and AI mindset, with the ability to identify operational pain points and work with engineering/data teams to deliver measurable efficiency and control improvements.

• Proven leadership in matrixed environments, motivating cross-functional teams and driving alignment across distributed stakeholders.

• Excellent senior stakeholder management, able to influence and challenge constructively at senior and executive level.

• Strong judgement and governance capability, including analytical problem-solving in ambiguity and experience preparing materials for regulators, audits, and governance forums.

What we offer

The pay range for this role is 25 000 PLN – 30 000 PLN (monthly, gross).

Additional car allowance in the amount of 4786 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

Additional bonuses for recognition awards

• Multisport card

• Private medical care

• Life insurance

• One-time reimbursement of home office set-up (up to 800 PLN).

• Cafeteria platform

• Employee assistance program

• Additional contributions to PPK scheme

• Corporate parties & events

• CSR initiatives

• Nursery discounts

• Financial support with trainings and education

• Social fund

• Flexible working hours

• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test

• Telephone screen

• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.